Clinic ManagerDepartment: Management
Employment Type: Full Time
Location: Nordstrom - New York City
Compensation: $75,000 - $125,000 / year
DescriptionPosition Overview:
The Clinic Manger is a crucial position in the success of SkinSpirit. This role is responsible for setting the tone of the clinic while managing the team and clinic operations through the lens of our culture and values. The Clinic Manager will partner with their leadership and clinic team to strategically position the business for consistent growth while ensuring daily operations are smooth and effective. The Clinic Manager will empower and motivate their team while ensuring the clinic is delivering the highest level of service to clients.
What You Will Do:Key Responsibilities
- Set the vision and direction for the clinic team, articulating priorities, and generating enthusiasm and energy against unified goals
- Manage all aspects of clinic daily operations, such as organizing workflow, optimizing schedules, addressing client feedback, inventory management, revenue performance, and other administrative duties
- Hold the team accountable for maintaining the highest of standards as related to client service, safety and compliance
- Recruit, retain, and develop a high- performing and diverse team
- Support staff development through 1:1 touch-bases, Individual Development Plans. coaching, and training/development
- Improve systems, policies, and procedures to increase efficiency and level of service
- Additional duties and tasks as needed
What You Will Bring:Skills, Knowledge & Expertise
- Bachelor's Degree strongly desired; HS Diploma/ GED required
- 5+ years of relevant experience in the medical/spa industry, luxury retail, hospitality, or similar industry
- Experience managing, leading, coaching, and developing diverse teams and specialized talents to achieve high performance
- A positive attitude and desire to model a growth mindset for employees
- Ability to work a flexible scheduled to accomplish all major responsibilities. This includes early mornings, evenings, weekends, and holidays
- Strong organizational skills with the ability to manage multiple tasks simultaneously, maintain focus and adapt to unexpected situations
- Excellent written and verbal communication, and active listening skills; ability to communicate at all levels of the organization
- Fluent computer and phone skills; working knowledge of Microsoft Office (Word, Excel, Outlook) and the ability to learn about new technologies
- Social media and content creation experience is a plus!
Physical Requirements
- Prolonged periods of:
- Sitting at desk and working on a computer
- Repeating of same movements
- Talking and hearing
- Occasional periods of:
- Standing, walking, use of hands and fingers, handling or feeling
- Reaching with hands and arms
- Climbing or balancing, stooping, kneeling, crouch or crawl
- Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds
BenefitsWe offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full- time employees (24 + hours/week) we offer Medical, Vision, and Dental insurance.
