TDIndustries

Client Success Manager

TDIndustries • $70K — $95K *
San Antonio, TX 78228In-Person
Business Services
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business preferred or equivalent experience.
  • 5+ years in client relationship management or customer success, preferably in facilities services or technical operations.
  • Proven ability to manage multiple client relationships efficiently.
  • Strong interpersonal, communication, and problem-solving skills.
  • Understanding of service delivery and operational performance metrics.
  • Experience using CRM platforms like HubSpot or Salesforce.
  • Detail-oriented and highly organized, with accountability focus.
  • Collaborative approach to working with cross-functional teams.

Responsibilities

  • Serve as the primary contact for clients, ensuring effective communication and issue resolution.
  • Partner with internal teams to resolve performance issues affecting client satisfaction.
  • Support onboarding, renewals, and satisfaction assessments for clients.
  • Track and analyze client metrics such as response times and customer satisfaction scores.
  • Identify areas for enhancing service delivery and client experience through proactive measures.
  • Collaborate with sales teams to identify upsell opportunities and assist in pricing development.
  • Maintain accurate client records in the CRM system.
  • Coordinate with Business Development Manager for seamless onboarding of new clients.

Benefits

  • Opportunities for career advancement within the company.
  • Collaborative work environment fostering teamwork across departments.
  • Access to professional development training and resources.
  • Flexible work arrangements to support work-life balance.
  • Comprehensive health and wellness benefits.
Full Job Description
Job Summary

The Client Success Manager (CSM) is responsible for managing the day-to-day relationship and service delivery for assigned clients, ensuring high levels of satisfaction, retention, and contract performance. The CSM partners closely with operations, sales, and engineering teams to ensure that client expectations are consistently met and that TDIndustries delivers exceptional service results.

Essential Duties

  • Serve as the primary point of contact for assigned clients, ensuring clear communication, timely and effective issue resolution, and alignment on service delivery.
  • Partner with internal operations and service teams to address performance issues impacting overall client satisfaction.
  • Support client onboarding, renewals, and satisfaction reviews.
  • Track and analyze key client metrics, including response times, work order completion, and customer satisfaction (NPS).
  • Identify opportunities to improve service delivery and client experience through proactive communication and issue resolution.
  • Partner with operations and business sales teams to identify upsell opportunities and support proposal and pricing development.
  • Maintain accurate and up-to-date client records within the CRM system, ensuring visibility of key account activities and touchpoints.
  • Coordinates with the Business Development Manager to ensure a smooth hand-off of new clients, ensuring a smooth transition into contracted services.
  • Contribute to retention reporting, performance tracking, and internal account reviews.

Minimum Requirements

  • Bachelor's degree in Business preferred or significant relevant experience considered.
  • 5+ years of experience in client relationship management, customer success, or service delivery-preferably within facilities services, maintenance, or technical operations.
  • Proven ability to manage multiple client relationships and competing priorities.
  • Strong interpersonal, communication, and problem-solving skills.
  • Understanding of service delivery and operational performance metrics.
  • Experience using CRM platforms (e.g., HubSpot, Salesforce, or equivalent).
  • Detail-oriented and highly organized with a focus on accountability and follow-through.
  • Ability to work collaboratively with cross-functional teams to achieve client success outcomes.

About TDIndustries

TDIndustries is a construction company that provides mechanical, electrical, and plumbing services. The company was founded in 1946 and is headquartered in Dallas, Texas. TDIndustries has more than 2,000 employees and operates in Texas, Arizona, and Colorado. The company's services include design, installation, and maintenance of HVAC systems, electrical systems, and plumbing systems. TDIndustries serves a variety of industries, including healthcare, education, commercial, and industrial. The company has received numerous awards for its safety and sustainability practices.
Learn more about TDIndustries
Size
2,000 employees
Industry
Real Estate & Construction
Net Income
$20 million
5 Year Trend
+5%
Revenue
$700 million
NASDAQ
* Ladders Estimates

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