We're looking for a Client Success Manager to join our team in New York and play a key role in shaping the future of neuro-contextual advertising at a global scale.
Your Challenge As Senior Client Success Manager , you will:
- Own and grow a portfolio of Seedtag's most strategic accounts, acting as the senior trusted advisor and lead point of contact for key clients and agency partners across the East Coast business.
- Design and lead "Next Best Action" strategies during campaigns that leverage upselling opportunities to improve performance - new products, channels, audience targeting, and beyond.
- Drive account growth and retention, consistently achieving and exceeding quarterly incremental revenue goals for key accounts, with campaigns tracking to >90% KPI attainment across your book of business.
- Initiate and oversee end-to-end execution of client campaigns in partnership with the Ad Operations team, ensuring delivery against agreed timelines, budgets, and client objectives.
- Ensure clients receive regular, detailed campaign performance reports as per their preferences (e.g., weekly, monthly), translating data into actionable insights, strategic recommendations, and opportunities for future investment.
- Lead regular client performance reviews and strategic conversations, providing clear reporting, insights, and recommendations tailored to each client's business objectives, and mentor junior Client Success Managers on account strategy and client management best practices.
- Conduct post-campaign analysis within one week of campaign completion to identify learnings, optimization opportunities, and strategies to strengthen future campaigns.
- Anticipate risks and take ownership of resolving complex client or campaign challenges, coordinating with internal teams and escalating to senior management or Ad Operations only when necessary, with a clear summary of the problem and solutions attempted.
- Chair regular meetings with Sales, Ad Operations, Insights, and other cross-functional stakeholders to align on account strategies and maximize the potential of key clients.
- Maintain accurate account information, opportunities, and client activity across Salesforce and other internal tools (e.g., Slack, Jira), and uphold a consistently high customer satisfaction score across your portfolio.
What You'll Need to Succeed - 4-6+ years of experience in Customer Success, Account Management, digital advertising, AdTech, media, or a similar client-facing role.
- Proven track record of managing and growing strategic accounts, driving client retention, upselling, and incremental revenue.
- Strong relationships with agencies and advertisers, ideally within the New York digital advertising ecosystem.
- Strong understanding of digital advertising and programmatic, including campaign strategy, measurement, privacy, and the broader AdTech ecosystem.
- Hands-on experience supporting or managing direct-sold and/or programmatic advertising campaigns.
- Good knowledge of DSPs, SSPs, and industry platforms such as DV360, The Trade Desk, LiveRamp, or similar technologies.
- Strong analytical skills, with experience using campaign data to identify insights, optimization opportunities, and strategic recommendations.
- Excellent client-facing communication, presentation, and relationship-building skills, with the ability to influence senior stakeholders.
- Strong commercial mindset and the ability to identify growth opportunities while balancing client objectives and campaign performance.
- Highly organized, proactive, and solution-oriented, with the ability to manage multiple strategic accounts and priorities in a fast-paced environment.
- Proficiency in Excel or Google Sheets and experience working with Salesforce or similar CRM platforms.
Compensation- Base Salary: $90,000 - $105,000 USD annually
- Target Bonus: $5,000 - $10,000 USD annually
- On-Target Earnings (OTE): $98,000 - $115,000 USD annually
Compensation will be determined based on factors such as skills, experience, qualifications, and business needs.
Additional Perks - Flexible remuneration plan.
- Program for transit and parking.
- Health insurance: Comprehensive coverage is included.
- Gympass: Access to wellness programs and fitness classes.
- Unlimited Paid Time Off.
- 401K: Seedtag will be making a matching contribution of the first 6% of pay, up to $4,000 per year.
Ready to Join the Seedtag Universe? If you're looking for a place where technology has soul, where ideas turn into impact, and where people truly come first, welcome to Seedtag.
Send us your CV and let's build the future of advertising together.
#MakeItHappen #OneTeamOneDream #ILoveSeedtag #DreamBig
Department Sales Locations New York Remote status Hybrid
