Gartner

Client Success Manager (GBS)

Gartner • $70K — $101K *
Irving, TX 75061In-Person
Business Services
Less than 5 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3+ years of relevant professional and/or internship experience
  • Demonstrated success driven by a client-centric approach
  • Strong communication and collaboration skills
  • Proficiency in prioritization and critical thinking
  • Bachelor's degree preferred

Responsibilities

  • Build and manage relationships with diverse clients, including senior executives
  • Introduce services to new clients and articulate their value
  • Facilitate calls to uncover client priorities and propose actionable strategies
  • Collaborate with internal teams to enhance client value from services
  • Conduct regular performance reviews of client engagements

Benefits

  • Competitive salary with generous paid time off
  • Charity matching program and comprehensive health plans
  • Parental leave and Employee Assistance Program (EAP)
  • 401K matching and professional development opportunities
  • Collaborative and diverse work culture
Full Job Description
About the role:

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do:
  • Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
  • Introduce Gartner services and capabilities to new clients and communicate value to decision makers
  • Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
  • Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
  • Conduct regular reviews of client book of business looking into performance and key client engagement metrics


What you will need:
  • 3+ years of relevant professional and/or internship experience
  • Proven track record of success fueled by a passion for delighting clients
  • Strong communication, collaboration, prioritization, critical thinking, and influencing skills
  • Bachelor's degree preferred


What you will get:
  • Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
  • Collaborative, team-oriented culture that embraces diversity
  • Professional development and unlimited growth opportunities


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About Gartner

Gartner, Inc. is a research and advisory company that provides information, advice, and tools for leaders in IT, finance, HR, customer service and support, legal and compliance, marketing, sales, and supply chain functions. The company operates in more than 100 countries and has over 16,000 employees. Gartner was founded in 1979 and is headquartered in Stamford, Connecticut.
Learn more about Gartner
Size
16,600 employees
Market Cap
$26.4 billion
Industry
Business Services
Net Income
$266.7 million
Founded
1979
5 Year Trend
+14.1%
Revenue
$4 billion
NASDAQ
IT
* Ladders Estimates

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