Client Success Manager - Fully Remote

Impact Clients

$96K — $144K *
US-AnywhereRemote in Toronto, ON
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Fluent in English, both spoken and written, with strong presence on camera
  • Previous sales experience with a goal-oriented approach
  • Experience in coaching or mentorship within 1:1 and group settings
  • Knowledge of digital marketing, particularly on social media platforms
  • Full-time availability during specified hours (8AM-6PM EST, Monday-Friday)
  • Location in North America, Europe, or South Africa
  • Familiar with digital tools such as Loom, Slack, and CRM systems, or quick to learn.

Responsibilities

  • Onboard new clients with enthusiasm and clarity
  • Conduct daily 1:1 coaching calls via Zoom for accountability and motivation
  • Lead weekly group coaching sessions to enhance client engagement
  • Manage renewal and upgrade discussions using a trained sales framework
  • Handle challenging client interactions professionally and calmly
  • Engage clients daily through messaging across various platforms
  • Create training materials to improve the overall client experience
  • Provide daily reports with meticulous attention to detail.

Benefits

  • High earning potential based on performance ($8,000-$12,000+ /month)
  • Commission structure on renewals and upgrades
  • Flexible and remote work environment in a high-performance culture
  • Comprehensive mentorship and training opportunities
  • Opportunity to play a crucial role in a rapidly growing online education company.
Full Job Description
Are you a high-energy, entrepreneurial communicator who wants to get paid based on how hard you work - not an arbitrary salary cap?

We're growing fast and we need driven people who want to grow with us.

The Opportunity

This is a revenue-share position. That means your income is directly tied to your effort and your results. Our top performers earn $8,000-$12,000+ /month through base pay plus commissions on renewals, upgrades, referrals, and collections.

If you want a comfortable 9-to-5 with a fixed paycheck, this isn't it. If you want to build something, earn what you're worth, and grow alongside a company that's scaling - read on.

What You'll Do
  • Onboard new clients with energy and clarity - their first impression of us is you
  • Run daily 1:1 coaching calls on Zoom to hold clients accountable, celebrate wins, and push through plateaus
  • Host weekly group coaching sessions, answering questions and driving momentum
  • Handle renewal and upgrade conversations - you'll be trained on our sales framework and expected to convert
  • Manage difficult conversations including retention, refund requests, and churn reduction - with professionalism and composure
  • Message clients daily across platforms to keep them on track and engaged
  • Create training videos and worksheets to continuously improve our client experience
  • Report daily across Slack, CRMs, and spreadsheets with high attention to detail

Requirements
What We're Looking For

Non-negotiables:
  • Fluent, articulate English - spoken and written. You'll be on camera daily. Presence and clarity matter.
  • Sales experience - you understand how to guide a conversation toward a decision
  • Coaching or mentorship experience - 1:1 and group settings
  • Digital marketing knowledge - Instagram, Facebook, TikTok, organic content creation
  • Full-time availability, 8AM-6PM EST, Monday-Friday
  • Based in North America, Europe, or South Africa
  • Familiar with tools like Loom, Slack, Calendly, ActiveCampaign, GSuite, CRM platforms - or able to learn them fast

The mindset we hire for:
  • You're coachable. You don't just accept feedback - you act on it immediately.
  • You think fast and adapt faster. The role will evolve and you'll evolve with it.
  • You're an entrepreneur at heart - you treat your client portfolio like your own business
  • You're willing to put in long hours when it matters, because you know the payoff is worth it
  • You take ownership. Excuses aren't part of your vocabulary.


This Is NOT For You If:
  • You have another full-time job or side commitments that divide your focus
  • You need heavy hand-holding or a rigid script to feel confident
  • You crumble under pressure or resent being pushed to improve
  • You're looking for a stable salary regardless of output

Benefits
What You Get
  • $8,000-$12,000+ /month earning potential (rev share on book of business)
  • Commission on renewals, upgrades, referrals, and collections
  • Remote, flexible work environment with a high-performance culture
  • Real mentorship and training - we invest in your growth
  • A front-row seat to a scaling online education company


If this sounds like the opportunity you've been waiting for, apply now. We move fast - and so should you.

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