Client Success Manager (CSM) | On-Site in AustinWhat You'll Be Up To:- Build strong, trusted, multi-threaded relationships with clients across technical, operational, and executive stakeholders
- Understand each client's business goals, technical constraints, internal priorities, and risks - and connect Edlink's product value back to those outcomes
- Lead strategic client touchpoints, including business reviews, account planning conversations, adoption check-ins, and executive updates
- Help clients get more value from Edlink by identifying workflow improvements, adoption opportunities and best practices
- Proactively monitor account health, usage patterns, stakeholder changes, support trends, and other risk signals before they become client escalations
- Act as the client's internal advocate by bringing clear, well-documented context to Product, Engineering, Support, Sales, and leadership
- Translate complex product or technical topics into clear recommendations for both technical and non-technical audiences
- Partner closely with Sales and Account Management when commercial topics arise, while keeping your own focus on client outcomes, product value, adoption, and relationship health
- Continuously look for ways to improve the client experience, strengthen internal processes, and make Edlink easier to work with
Who You Are:- You've worked in a startup, startup-like environment, or another setting where ownership, ambiguity, and follow-through mattered a lot
- You're comfortable speaking with technical stakeholders and can understand enough of the product to troubleshoot, explain tradeoffs, ask good questions, and guide clients toward the right next step
- You're an excellent communicator - polished in writing, strong in meetings, thoughtful with executives, and able to make complex topics feel simple
- You know how to build trust with different kinds of people - from day-to-day users to technical stakeholders to senior leaders. You're comfortable learning what each person cares about, adapting your communication style, and becoming someone they trust to follow through.
- You're proactive about surfacing risk. You notice when usage changes, a champion leaves, priorities shift, communication slows down, or a client's goals no longer line up with how they're using the product
- You have strong judgment around when to solve something yourself, when to escalate, and how to bring internal teams the full context they need to act quickly
- You care about business outcomes, not just task completion. You want to understand what success means for the client and how Edlink can help them get there
- You're organized enough that clients and teammates trust you to follow through without being chased
- You can spot when a client may be losing confidence, asking for work outside the intended scope, or showing signs that their needs are changing
Who This Role is Perfect For:- Miss being around someone other than your plants, pets and family every day? We're an in-office team only hiring in-office roles.
- Tired of selling something you don't believe in? Edlink is solving the hardest data problems in edtech and by doing so we make teachers and student's lives easier.
- Have a "non-traditional" background? Maybe you didn't go to college. Maybe you haven't worked in awhile. Maybe your most recent work experience doesn't translate well to a resume. We don't care. If you've got the skills and we believe you're on a good trajectory and just need a chance to run, you'll have a darn good shot at the role.
- Passionate about working with technical products? This role needs someone who's excited to dig into our API and data solutions to help clients succeed.
What You'll Get:Working at an early-stage startup is like getting an MBA. You'll get lots of attention, have lots of responsibility and also lots of autonomy.
- $85K - $120K Depending on Experience + Performance Based Bonus
- OTE $93K - $132K
- Variable salary as 10% of overall OTE (90/10 split)
- Downtown parking
- Generous PTO
- Weekly team lunches
- No bureaucracy
- Flexible working hours
- Health, Dental, and Vision Insurance Options
- Paid Parental Leave
Know someone that might be interested?
