Job Description
The Client Success Manager - ASC (Ambulatory Surgery Center) will be responsible for managing and growing client relationships within the ASC segment, ensuring successful delivery of RCM services from onboarding through long-term engagement.
This role requires a strong understanding of ASC billing, surgical procedures, coding (CPT/HCPCS), payer guidelines, and reimbursement models specific to outpatient surgical settings. The candidate will act as a liaison between clients and internal teams (onshore/offshore), ensuring high-quality service delivery, client satisfaction, and revenue optimization.
RESPONSIBILITIES:
- Act as the primary point of contact for ASC clients
• Manage end-to-end client lifecycle including onboarding, implementation, and ongoing success
• Collaborate with operations, coding, billing, and AR teams to ensure accurate and timely RCM delivery
• Provide subject matter expertise in ASC billing, coding, payer requirements, and reimbursement methodologies
• Monitor and analyze KPIs (Days in AR, Net Collection Rate, First Pass Resolution Rate, denial rates, reimbursement trends)
• Lead implementation and transition processes, ensuring smooth onboarding of new ASC clients
• Conduct regular client meetings and Quarterly Business Reviews (QBRs)
• Drive client retention, satisfaction, and revenue growth through upsell/cross-sell opportunities
• Partner with onshore and offshore teams to ensure service quality and performance outcomes
• Act as a client advocate, ensuring expectations are met and exceeded
• Identify process improvements and optimization opportunities within ASC RCM workflows
• Support business development by providing insights on ASC client needs and market trends
• Ensure compliance with CMS guidelines, payer contracts, and ASC-specific regulatory requirements
• Travel as required based on client and business needs
IDEAL SKILLS WE ARE SEEKING:
- Strong expertise in ASC / Outpatient Surgery RCM processes
• In-depth knowledge of CPT, HCPCS coding, and surgical billing workflows
• Strong understanding of payer contracts, reimbursement methodologies (fee schedules, bundled payments)
• Excellent client relationship and stakeholder management skills
• Strong analytical and problem-solving abilities (denials, AR, revenue leakage)
• Proven ability to manage multiple clients and projects simultaneously
• Excellent communication, presentation, and interpersonal skills
• Experience working with offshore delivery teams
• Self-driven, detail-oriented, and highly organized
REQUIRED QUALIFICATION
- Bachelor's degree in a related field or equivalent experience
• 5-7 years of experience in Revenue Cycle Management, with direct exposure to ASC / surgical billing
• Strong knowledge of ASC billing, coding (CPT/HCPCS), payer guidelines, and compliance
• Experience managing client relationships in a healthcare/RCM environment
• Experience working with U.S. healthcare providers and payer systems
