Client Success Coach (CSM)

Impact Clients

$120K — $180K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Fluent in English with strong communication skills
  • Experience in coaching or mentoring
  • Familiarity with organic marketing strategies on social media platforms
  • Sales experience preferred
  • Willingness to learn quickly about tech tools and software
  • Ability to thrive in a fast-paced and changing environment
  • Commitment to long-term growth (3+ years)

Responsibilities

  • Conduct daily onboarding calls for new students
  • Lead daily check-in coaching calls via Zoom or recorded videos
  • Message clients regularly to ensure accountability
  • Facilitate weekly group coaching sessions
  • Innovate and create training materials for clients
  • Manage renewal and upgrade calls to enroll clients
  • Provide detailed reports across multiple communication platforms

Benefits

  • Commission on referrals, upgrades, renewals, and payment collections
  • Flexible remote working hours with an emphasis on full-time commitment
  • Opportunity for professional growth and long-term career advancement
  • Engagement in a dynamic environment with innovative product development
  • Performance-based revenue share on a growing book of business
Full Job Description
This is a remote, full-time position. You must be available during 8AM-5PM EST, Monday to Friday. On average, you9ll work up to 9 hours per day, and some days will require a little more effort of 10 hours.

You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we9re in the coaching business.

Requirements

Here are the requirements:
  • You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we9re super open minded)
  • You will be conducting new onboarding calls daily to welcome in new students.
  • You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed.
  • You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.
  • Weekly group coaching calls answering client questions
  • Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions
  • Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience.
  • Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs.
  • Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.
  • Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.
  • You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential.
  • You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs

WHO THIS IS FOR:
  • A coach or mentor at heart-you love helping people
  • Clear, professional communicator (spoken and written English)
  • Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads)
  • Sales background
  • Able to handle fast-paced environments, multiple clients, and changing priorities
  • Willing to grow with us long-term (3+ years)-this isn9t a side hustle
  • Open to feedback and constructive coaching (we9ll train you, but we expect growth)
  • Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc-or willing to learn fast

WHO THIS IS NOT FOR:
  • You have another full-time job or multiple freelance clients
  • You struggle with structure, deadlines, or fast execution
  • You dislike being challenged to improve daily

Benefits

Expected Earnings (Rev share on book of business): $10,000-$15,000+ USD/month (depending on experience)

Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.

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