Truist Financial

Client Solutions Manager I - Remote

Truist Financial$90K — $110K *
US-AnywhereRemote in Atlanta, GA
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in finance or business-related field.
  • Excellent written and verbal communication skills.
  • Strong leadership and organizational abilities.
  • Analytical mindset with proficiency in math.
  • Proficient in MS Office Suite and CRM software.
  • Ability to make sound decisions under pressure.
  • Occasional travel may be required.

Responsibilities

  • Oversee quoting, underwriting, and pricing for the Marketing Office.
  • Ensure high levels of agent client service and resolve issues promptly.
  • Develop relationships to enhance sales and coach the sales team on techniques.
  • Manage internal sales activities, including marketing campaigns and outbound calls.
  • Track regional performance metrics and analyze lost sales opportunities.
  • Ensure compliance in loan document processing and funding arrangements.
  • Hire, train, and evaluate Account Executives.

Benefits

  • Medical, dental, vision, and life insurance.
  • Disability and accidental death insurance.
  • Tax-preferred savings accounts and 401(k) plan.
  • Minimum of 10 vacation days and 10 sick days annually.
  • Paid holidays and potential eligibility for pension and stock plans.
Full Job Description

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Oversee the day-to-day operation of a Marketing Office. Meet and exceed retail agent client service expectations through managing an internal sales team. These teams consist of various levels of Account Executives (AEs) responsible for timely premium finance loan preparation, term/pricing analysis and negotiation, and loan processing/funding. Be responsible for planning, expense control and human resource supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Oversee and/or perform quoting, underwriting and pricing activities for Marketing Office. Ensures that pricing is competitive, underwriting is complete and accurate, and credit and profitability standards are maintained.
2. Ensure a high level of agent client service is maintained. Responsible for timely delivery of quotes, contracts, loan processing/ funding and other information as requested/required by customers. Resolve customer service issues as they arise.
3. Develop and maintain productive relationships with customers that enhance sales for the Region, and routinely reinforce and coach AE staff on internal sales and relationship building techniques.
4. Oversee internal sales responsibilities which include outbound calls to improve sales, following up on and soliciting business opportunities, and marketing campaigns to raise the organization's visibility in the Region at both the transaction and relationship level.
5. Track and report on all aspects of Regional performance, including but not limited to loan unit success, amount financed loan volume, spread, late charges and profitability. Research and analyze lost quote opportunities for potential improvements in training, process or pricing that will lead to increased sales.
6. Oversee processing of loan documents to ensure completeness, accuracy and compliance with all regulatory and operational requirements. Responsible for establishing loan funding arrangements and approving loans for funding within assigned authority limits. Oversee and approve verifications of loan details prior to and in some cases after loan processing exceptions.
7. Hire, train, manage and evaluate the performance of all AEs.
8. Analyze, review and make relationship level agent appointment recommendations to RMs.
9. Make joint sales calls with outside sales associates to develop, maintain and further institutionalize agent accounts (preferably with decision makers of top 20% of agent clients).
10. Approve credit risk and pricing within assigned limits
11. Manage logistical operations of the Marketing Office.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree in finance, business-related field or equivalent education and related training
2. Excellent written and verbal communication skills
3. Ability to effectively interact with various personalities/groups on the telephone and in person
4. Exceptional organizational, time management and leadership skills
5. Strong analytical, math and problem solving acumen
6. Working knowledge of MS Office Suite (Excel, Word, Outlook, PowerPoint) and other common desktop PC applications
7. Deep people, process and results managerial ability
8. Proven record of sound decision making and sustained high managerial performance
9. Ability to travel, occasionally overnight

Preferred Qualifications:
1. Commercial insurance or financial services experience
2. Salesforce.com or related CRM usage and experience

For a salary/hourly range: The annual base salary for this position is $90,000-110,000.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

About Truist Financial

Truist Financial Careers

Join the dynamic team at Truist Financial, a leader in the financial services sector, and propel your career to new heights. At Truist Financial, we offer more than just job opportunities; we provide a platform for professional growth and innovation in an environment that values diversity and leadership.

Why Truist Financial?

At Truist Financial, we are committed to building a diverse and inclusive workplace where every team member is empowered to contribute their unique skills and perspectives. We believe that our strength lies in our diversity, and we are dedicated to fostering a culture that embraces the differences that make each of us unique.

Explore a World of Opportunities

Whether you're seeking your first internship or a seasoned professional looking to advance your career, Truist Financial offers a range of employment opportunities across various disciplines. Our team is growing, and we are constantly looking for talented individuals who are eager to make an impact.

Innovate and Lead

Join us and be part of a culture of innovation where your ideas can help shape the future of banking. At Truist Financial, you’ll work alongside industry leaders and have access to cutting-edge resources that foster continuous professional development and innovation.

Develop Your Career

Truist Financial is deeply invested in the career progression of our employees. We offer robust training programs, including leadership development and diversity training, to ensure you have the tools needed to succeed. Our commitment to your growth is reflected in our comprehensive benefits package, designed to support you both professionally and personally.

Networking and Professional Development

Enhance your professional network and connect with like-minded colleagues through our various networking events and community engagement initiatives. At Truist Financial, we believe in the power of connections and the impact they can have on your career.

Join Our Team

Ready to take the next step in your career? Explore the current job openings at Truist Financial. We are hiring across multiple departments, looking for passionate, curious, and innovative individuals to join our team. Check out our available positions and find the one that best matches your skills and interests.

Prepare for Your Interview

Make a great first impression. Visit our Careers page for tips on how to craft a compelling resume and succeed in your interview at Truist Financial. We are excited to see how you can contribute to our team and help us drive the future of banking.

Stay Connected

Don’t miss out on future opportunities or insights into our company culture and industry trends. Subscribe to our job alert emails and stay informed about new positions and career tips directly from our professionals. At Truist Financial, we’re not just offering jobs; we’re building careers. Join us and discover how you can make a difference and fuel your future.

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Learn more about Truist Financial
Size
50,283 employees
Market Cap
$56.6 billion
Industry
5 Year Trend
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