Qualifications

Education

• Bachelors (4 year) degree in a relevant field (business, engineering, MIS, etc.)

• Masters or MBA, desirable but not required

Work Experience

• 8-12 years as a Program Director or client-facing Consultant at the Manager or Sr. Manager level

Specialized Knowledge, Skills, and Abilities

• Proven track record of successful piloting new offerings and capabilities on complex client programs

• Passion for innovation and incubation

• Corporate leadership background and varied experience across different verticals.

• Leader with Executive presence

• Curiosity, a can-do attitude and the ability to learn quickly and thrive in a complex, dynamic environment

• Familiar with the Software Development lifecycle and an understanding of the support components, integrations and various applications

• Self-starter with outstanding organizational skills and ability to track multiple project deliverables with minimal direction

• Strong analytical and creative problem-solving skills

• Ability to make decisions and progress in the face of ambiguous and at times overlapping priorities; i.e. Managing to fixed scope and date scenarios

• Strong command of solutions for business operations, technology, processes and challenges

• Excellent estimation abilities in scoping work in a highly complex environment.

• Excellent problem solving, organizational, decision-making, written, oral and interpersonal skills.

• Highly developed communication and presentations skills with a superior ability to effectively communicate and present complex concepts and issues to leadership teams in a highly compelling, persuasive, fact-based manner.

• Highly skilled at working cross functionally with technology, service, marketing and product teams to create, implement and evolve solutions to drive tangible, measurable client results.

• Experience with Agile development practices leading multiple teams

• Experience with project financials and understanding P&L

Working conditions (if needed)

• Travel as needed to customer sites up to 30%.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $155,000 to $190,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US benefits website at wwt.com/us-benefits.

Position Overview

World Wide Technology's Automation Practice is seeking a Client Solutions Director to play a vital role in the incubation and evolution of new automation capabilities within strategic programs for our clients. This person will focus on growth of new automation offerings through leading successful client engagements. In addition incubation of new capabilities, this candidate will coordinate with our clients, internal development teams, engineers, technologists, project managers, engagement managers, delivery leads, business analysts and end-users to strategize and execute best-in-class solutions for our clients. A successful candidate will ensure our teams deliver customer first service of compelling new automation offerings, help identify areas of refinement of capabilities and deliver successful outcomes.

Key Responsibilities

Initial incubation, execution and adoption of new capabilities on client engagements

• Successfully lead client automation engagements leveraging newly developed high-impact capabilities

• Bring together project delivery resources and internal development teams for successful adoption and refinement of capabilities

• Refine delivery frameworks for newly created offerings that drive scale, consistency and successful client outcomes

Partner with internal delivery organization(s) to deliver successful engagements that create value for both the clients and WWT, with meaningful business outcomes

• Drive client automation engagements involving newly developed capabilities across WWT teams that may have a stake in the project

• Partner with WWT SC&E counterparts to bring the most value in helping to achieve customer goals

• Coordinate with a geographically dispersed work force.

• Coordinate with Project Managers, Delivery Leads, Engagement Managers, External Consultants, Vendors and other WWT SME's on reporting, delivery updates etc.

Drive new offering growth and on-going customer satisfaction

• Support strategic clients globally where WWT can focus on adding value and trust to our most valuable clients

• Actively engaged in growth opportunities within client engagements and target verticals

• Advise client, delivery team and internal development teams in meeting objectives and overcoming challenges tied to projects

Lead and coach WWT teams to ensure key client deliverables are exceeding client expectations and delivery commitments

• Work with integrated lead team members to effectively communicate design, architecture, data analysis, roadmap recommendations to customers.

• Collaborate across various internal WWT teams from concept development and successful client outcomes

Identify and pursue opportunities that create additional value for clients and WWT

• Utilize industry best practices while fully understanding the client goals while educating around industry challenges

• Proactively providing solutions and ideas

• Create thought leadership collateral or deliver key presentations for internal or external audiences

Partner with sales and delivery teams to identify robust offerings that can scale both vertically and horizontally

• Bring forward industry leadership and best practice solutions

• Help create re-usable customer facing collateral