Client Solutions Architect - Supply Chain ServicesThis is a hybrid role that can be based in either Harrisburg, PA or Clearwater, FL areas.D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.
- We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture.
- We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
- As a D&H Co-Owner you receive numerous discounts on services.
- We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.
SummaryThe Client Solutions Architect will be the primary point of contact for Supply Chain Services clients during new implementations and enhancements, responsible for understanding their complex business needs, developing, and executing comprehensive solutions, and leading the implementation of these solutions, working closely with cross-functional teams. This role will be accountable for the success of each implementation, reporting progress to executive leadership, tracking risks and escalating as needed.
Responsibilities•
Solution Development. Gather client requirements, develop, and document supply chain solutions for supply chain services clients. Design process flows for current and future state processes, design statements of work, and work collaboratively with D&H cross functional teams to ensure solutions meet internal and external expectations.
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Project Management. Lead solution design and implementation efforts as project manager. Measure and monitor the progress of implementations and enhancements. Create and present project status reports to clients and D&H co-owners.
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Relationship Management. Act as the primary point of contact for client during requirements gathering, solution design and implementation.
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Sales Opportunity Support. Assist with sales opportunity support and proposal generation to win business opportunities.
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Organizational Alignment. Work closely with the D&H shared services teams to develop processes and utilize systems to ensure maximum operational efficiency.
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Financial Modeling. Work in tandem with finance, operations, sales, and shared services to estimate costs for new opportunities and enhancements.
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Analysis. Perform analysis and report findings to client or D&H team to attain business objectives, improve processes, reduce cost, or explain challenges.
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Communication. Articulate Supply Chain Services strategy and value proposition to customers, partners, and internal stakeholders.
Requirements• Bachelor's Degree in related field or equivalent industry experience.
• 6+ years of experience providing technical enablement with solid, demonstrated performance.
• 6+ years project or program management experience.
• Basic Microsoft Office, ERP, WMS and office productivity software familiarity.
• Deep knowledge of supply chain and warehousing services.
• Experience with EDI and API integrations.
EOE 
