JP Morgan Chase & Co.

Client Solutions Architect Manager - Payments - Vice President

JP Morgan Chase & Co. • $130K — $180K *
Plano, TX 75025In-Person
Finance & Insurance
5 - 7 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • 5+ years of experience with a diverse range of products
  • Deep technical expertise in solution configurations
  • Experience in sales support including pricing and pipeline planning
  • Client-facing experience in technology and collaboration with engineers
  • Ability to communicate complex technical concepts clearly
  • Strong analytical skills for data interpretation

Responsibilities

  • Lead product configuration to meet complex client needs
  • Support sales process with strategic solutioning
  • Engage clients with product demonstrations and presentations
  • Identify development requirements based on client feedback
  • Collaborate with product owners on design and requirements
  • Document client experiences and interoperability for improved testing
  • Promote product readiness across cross-functional teams
  • Analyze client product use for continuous improvement

Benefits

  • Collaborative work environment with diverse teams
  • Opportunity to innovate and drive client success
  • Access to industry trends and emerging technologies for personal growth
  • Support for developing product documentation and customer self-service
  • Contributions to strategic client solutions in a global setting
Full Job Description
Job Description

  • Harness your technical expertise to shape innovative client solutions and bridge product capabilities with real-world challenges. Collaborate closely with diverse teams, be the catalyst for transformative client experiences, and redefine solution-oriented success.
    As a Client Solutions Architect Manager in JP Morgan's Merchant Services team, you are an integral part of a team that innovates and supports the sales process for the technical adoption of comprehensive product solutions for clients with complex challenges. Leveraging your technical expertise in specific products and industries, your deep understanding and experience with client user needs, you develop viable solutions that add value to clients, track how clients are using our products, and ensure results are realized.
    Job responsibilities
    • Leads the configuration and modification of the firm's products and solutions, often in partnership with Technology, to fit complex client use cases

    • Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning

    • Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions

    • Identifies and defines development requirements for product design enhancements based on client feedback

    • Collaborate with product owners to define product requirements and design, ensuring the voice of the client and client use cases are documented as part of the product solution, while also defining blueprints to drive scale and enhance client engagement experience, thereby aligning user expectations with product features and capabilities. Collaborate closely with commercialization and go to market to improve product adoption and profitability

    • Document and articulate the expected interoperability of products to support the definition of client journey test cases, aiding the testing team in understanding client behaviors to ensure features and capabilities align with expected client behaviors, while also documenting client use cases, solution architectures, and funds flow diagrams that represent the client experience and use of interoperable products, focusing on key areas such as experience and UX control, authorization optimization, cost management, ease of integration, and fraud and security.

    • Collaborate with cross functional teams including product, user acceptance testing, operations, servicing, risk and relationship teams to promote product readiness and interoperability as it relates to products and services consumed by our clients

    • Evaluate and recommends enhancements to product design to ensure it is delivered for scale and supports marketability of the product

    • Contribute to the development of product documentation, tutorials and knowledge based articles to support customer self service

    • Track and analyze how clients are using our products to ensure results are realized. Stay updated on industry trends and emerging technologies to continuously improve solutions offered to clients.

    • Act as a liaison between clients and internal teams to ensure successful implementation of solutions. Provide technical guidance and support to clients and internal teams.

    Required qualifications, capabilities, and skills
    • 5+ years of experience or equivalent expertise working across a related broad set of products

    • Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain

    • Experience supporting Sales in pricing, pipeline planning, and account planning

    • Experience working with clients in a technology field and interfacing with engineers

    • Demonstrated ability to define, document and communicate product business requirements as this role requires breaking down and explaining complex technical concepts to both technical and non-technical audiences

    • Strong problem solving and attention to detail with the ability to think strategically

    • Proven track record of delivering successful client solutions.

    • Strong analytical skills and the ability to interpret data to make informed decisions.

    Preferred qualifications, capabilities, and skills
    • 3+ years of payments and/or merchant services experience working directly with clients and architecting client solutions and experiences

    • Degree in marketing, product, computer science

    • Experience with technologies, REST APIs, HTML, JavaScript, CSS, Python, SQL SOAP, Snowflake, Splunk and/or developing mobile applications and web experiences

    • Demonstrated ability to manage multiple priorities and work effectively in a fast paced environment

    • Familiarity with project and program management tools such as Jira or Asana

    • Expertise with Cloud-based solutions and technologies

    • Knowledge of industry-specific regulations and compliance requirements


About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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