As a Client Solutions Architect Manager in JP Morgan’s Merchant Services team, you are an integral part of a team that innovates and supports the sales process for the technical adoption of comprehensive product solutions for clients with complex challenges. Leveraging your technical expertise in specific products and industries, your deep understanding and experience with client user needs, you develop viable solutions that add value to clients, track how clients are using our products, and ensure results are realized.  

Job responsibilities 

• Leads the configuration and modification of the firm’s products and solutions, often in partnership with Technology, to fit complex client use cases  

• Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning 

• Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions 

• Identifies and defines development requirements for product design enhancements based on client feedback   

• Collaborate with product owners to define product requirements and design, ensuring the voice of the client and client use cases are documented as part of the product solution, while also defining blueprints to drive scale and enhance client engagement experience, thereby aligning user expectations with product features and capabilities. Collaborate closely with commercialization and go to market to improve product adoption and profitability  

• Document and articulate the expected interoperability of products to support the definition of client journey test cases, aiding the testing team in understanding client behaviors to ensure features and capabilities align with expected client behaviors, while also documenting client use cases, solution architectures, and funds flow diagrams that represent the client experience and use of interoperable products, focusing on key areas such as experience and UX control, authorization optimization, cost management, ease of integration, and fraud and security. 

• Collaborate with cross functional teams including product, user acceptance testing, operations, servicing, risk and relationship teams to promote product readiness and interoperability as it relates to products and services consumed by our clients 

• Evaluate and recommends enhancements to product design to ensure it is delivered for scale and supports marketability of the product  

• Contribute to the development of product documentation, tutorials and knowledge based articles to support customer self service 

• Track and analyze how clients are using our products to ensure results are realized. Stay updated on industry trends and emerging technologies to continuously improve solutions offered to clients. 

• Act as a liaison between clients and internal teams to ensure successful implementation of solutions. Provide technical guidance and support to clients and internal teams. 

Required qualifications, capabilities, and skills 

•  5+ years of experience or equivalent expertise working across a related broad set of products