Job Description:Job Summary:The Sr. Project Manager of Client Services serves as a key leader in managing strategic client relationships through proactive communication, project execution, and service delivery excellence. This individual will act as the primary day-to-day contact for assigned client engagements, coordinating internal resources, driving project milestones, and ensuring a consistently high-quality client experience.
Successful candidates will possess strong project management experience, exceptional relationship-building skills, and the ability to manage demanding, high-visibility client engagements in a fast-paced environment. This role supports large-scale legal services programs with significant visibility and requires strong judgment, responsiveness, and stakeholder management capabilities.
Essential Job Responsibilities - Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects.
- Drives overall client satisfaction through effective communication, responsiveness, and coordination of client deliverables.
- Builds trusted relationships with clients by understanding business objectives, anticipating needs, and providing consultative guidance.
- Coordinates internal stakeholders to ensure timely and accurate execution of project deliverables.
- Establishes project plans, timelines, milestones, and workstreams while proactively identifying and mitigating risks.
- Ensures client requirements are met with the highest level of quality, accuracy, and professionalism.
- Provides regular project status updates, reporting, and strategic recommendations to clients and internal leadership.
- Manages project budgets, financial reporting, forecasting, and resource allocation.
- Partners across operations, technology, legal services, and leadership teams to ensure successful project outcomes.
- Proactively addresses client concerns and escalates issues appropriately when necessary.
- Maintains accurate documentation and project records throughout the project lifecycle.
- Demonstrates leadership and accountability while driving projects to successful completion.
- Acts as a trusted advisor and advocate for client success.
- Supports team development through coaching, mentoring, knowledge sharing, and best practice leadership.
- Assists leadership with resource planning, workload balancing, and project staffing decisions.
- Participates in organizational initiatives focused on service delivery excellence, process improvement, and operational efficiency.
- Identifies opportunities to improve workflows, communication practices, and client outcomes.
- Contributes to a culture of accountability, collaboration, and continuous improvement.
Qualifications & Characteristics- Minimum of 5 years of project management experience in legal services, professional services, consulting, client services, claims administration, litigation support, or related industries.
- Proven ability to manage high-touch client relationships and successfully navigate complex stakeholder environments.
- Demonstrated success managing multiple concurrent projects with competing priorities and deadlines.
- Strong communication and interpersonal skills with the ability to build trust quickly and influence stakeholders at all levels.
- Exceptional client relationship management skills, including proactive expectation management and consultative problem solving.
- Experience leading cross-functional teams and coordinating multiple business functions to achieve project goals.
- Strong organizational skills with the ability to execute effectively in fast-paced, deadline-driven environments.
- Experience managing project budgets, forecasting, reporting, and operational metrics.
- Demonstrated leadership capabilities, including coaching, mentoring, and team development.
- Ability to exercise sound judgment and remain calm under pressure while managing demanding client situations.
- Bachelor's degree or equivalent professional experience required.
- Experience working with law firms, attorneys, legal departments, mass tort administration, class action administration, legal operations, or professional services organizations is preferred.
- Advanced degree, PMP certification, JD, MBA, or other relevant professional certifications are a plus.
The Compensation range for this role is $105,000 to $115,000 USD annually and may be eligible for a 10% annual bonus.#LI-MM2 #LI-Remote
Your specific salary will be determined based on several factors:
- Location-based market rate for the role
- Your abilities in relation to the job specification
- Performance during screening and interview
- Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
Epiq Leadership CompassFosters Relationships & Collaboration Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
- Build trust-based partnerships
- Nurture long-term relationships
- Remove collaboration barriers
- Celebrate cross-team success
Engages & InfluencesInspires action and alignment through clear communication, purposeful influence, and a compelling vision.
- Use storytelling to build buy-in
- Align communication with organizational goals
- Guild alignment through strong engagement
Maximizes PerformanceSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.
- Use data to identify improvement opportunities
- Make informed decisions
- Align team goals with boarder strategy
- Empower teams to manage their own goals
- Translate vision into clear priorities
- Prepare for disruptions with strong change management
Achieves Operational SuccessDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
- Improve workflows for team efficiency
- Use clear documentation and expectations
- Resolve issues quickly using data and feedback
