Overview

The Client Services Partner is a strategic leader responsible for shaping and executing our client engagement strategy. This individual will play a pivotal role in deepening relationships with key clients, ensuring their expectations are met with excellence, and serving as a trusted advisor and advocate within our organization. Equally important, this role will drive internal alignment by equipping cross-functional teams with the training, tools, and support they need to consistently deliver an exceptional client experience.

Responsibilities
• Client Engagement and Advocacy
• Act as a key point of contact for EaaS clients, ensuring their expectations are clearly understood, communicated internally, and consistently met or exceeded.
• Build and maintain strong relationships to foster long-term client satisfaction and loyalty.
• Proactively identify client needs and opportunities, advocating for client priorities across internal teams.
• Cross-Functional Alignment
• Translate client feedback into actionable insights and ensure consistent communication and follow-through across departments.
• Facilitate regular internal reviews of client accounts to ensure alignment on deliverables and expectations.
• Internal Training and Enablement
• Establish and reinforce best practices for client interaction, communication, and service delivery.
• Mentor emerging leaders and team members on relationship management and service excellence.
• Strategic Leadership
• Contribute to overall business development and client growth strategies.
• Define and track key performance metrics for client satisfaction, retention, and expansion.
• Support proposal development, client success story development, and strategic planning for new opportunities.

Qualifications

Required Education, Experience, and Qualifications
• Minimum of 5+ years of experience in client services, account management, or business development an Architecture, Engineering, or Construction environment. (required)
• Proven track record of managing large, complex client relationships in a B2B or services environment. (preferred)
• Strong interpersonal, facilitation, and communication skills. (required)
• Strategic thinker with the ability to influence cross-functional teams and executive leadership. (required)
• Ability to travel as needed to support client and internal engagement

Travel Requirements
• 75% of the time spent traveling

• #LI-CG1