Client Services Manager

Loma Linda University Health • $75K — $95K *
San Bernardino, CA 92404In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Associates degree required; or one additional year of experience in lieu of degree.
  • Three years' experience in a practice business office; health care experience preferred.
  • Proficient in using essential software programs (e.g., Word, Excel, Outlook, PowerPoint).
  • Ability to troubleshoot basic office equipment efficiently.
  • Strong critical thinking and problem-solving skills.

Responsibilities

  • Serve as a liaison between FPBO and designated practice groups.
  • Develop and maintain relationships through regular meetings and communication.
  • Understand and communicate about payer issues affecting billing and collection.
  • Review and analyze practice group performance via financial reports.
  • Proactively share key operational information with practice groups.
  • Coordinate resources to resolve billing and collection issues as they arise.
  • Perform additional duties as required.

Benefits

  • Work in a dynamic healthcare environment with client-facing responsibilities.
  • Engage in a role that allows for critical thinking and relationship building.
  • Opportunity for professional development within the healthcare field.
  • Collaborative work culture with practice groups and FPBO.
Full Job Description
Job Description

Department: UHC: FPBO - Client Services

Job Summary: The Client Services Manager serves as a liaison between the FPBO and their designated practice groups. This position requires a thorough understanding of the groups' practices including the scope of services provided, practice and non-practice providers, as well as office staff. Develops and maintains an ongoing relationship with their respective practice groups through regular meetings, observation and communication. Understands payer issues that affect the billing and collection process and communicates information regarding these activities to the respective practice groups. Communicates practice issues and questions that affect the billing and collection process to the FPBO and brings together the best resources to resolve any issue. Reviews and analyzes respective practice groups' performance through various financial reports to identify trends, issues or concerns and routinely share this analysis with the group leadership. Analyzes financial and practice data and proactively communicate key operating information to the practice groups. Performs other duties as needed.

Education and Experience: Associates degree required. Three years' experience in a practice business office required; health care experience preferred. One additional year of experience accepted in lieu of Associates Degree.

Knowledge and Skills: Able to use a computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to work calmly and respond courteously when under pressure; collaborate and accept direction. Able to think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: Valid Driver's License required a time of hire.

About Loma Linda University Health

Loma Linda University Health Careers

There has never been a better time to join the dedicated team at Loma Linda University Health—the leading health institution known for innovation and compassionate care.

Work You’ll Do

Join Loma Linda University Health's esteemed team to assist in transforming healthcare through top-tier medical services and research. This is where professionals meet to push the boundaries of medicine and patient care through advanced technology and innovative practices. Experience leadership at its best, guiding teams through complex challenges in healthcare, all while fostering a culture of growth and learning. Loma Linda University Health stands at the crossroads of healthcare expertise and groundbreaking treatment. Engage with a diverse team of healthcare professionals and benefit from a workplace that values diversity training and professional development.

Introducing the Loma Linda University Health Careers Program

The program is designed to cultivate experts who will lead and innovate in the healthcare industry. Loma Linda University Health offers job opportunities that propel career trajectories forward, supported by comprehensive benefits and a commitment to professional growth.

Do Innovative Work

Be part of a team that is not just about filling positions but about building leaders in healthcare. With a focus on cutting-edge research and clinical excellence, Loma Linda University Health employs over 16,000 dedicated professionals.

Drive Healthcare Innovation

Deliver targeted healthcare solutions and contribute to a legacy of medical excellence. Loma Linda University Health is a beacon of innovation and leadership in the medical community.

Be Part of a Great Team

Join a workforce that is equipped with the skills to handle wide-ranging health technology and harnesses the capabilities of a globally recognized health institution.

Future-proof Your Career

Advance your career with Loma Linda University Health, where the opportunities for career advancement are bolstered by unmatched training, development, and certification support.

Explore

From groundbreaking research initiatives to community health improvement plans, Loma Linda University Health is a pioneer in fostering a healthier future.

The Loma Linda University Health Employment Promise

With a commitment to employee growth and satisfaction, Loma Linda University Health offers a dynamic and supportive environment for career development. The institution's focus on holistic health extends to its employment practices, offering a comprehensive approach to professional and personal development.

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