The Client Services Manager III role encompasses the preservation and expansion of our current client base, fostering stronger client connections, and facilitating the acquisition of new clients. They will play a pivotal role in enlightening clients about the extensive capabilities of our products and serving as a bridge between the client and our internal Client Services team. Additionally, the chosen candidate will take charge of cross-departmental collaboration to enhance customer support initiatives and elevate overall customer satisfaction.
This position involves managing a portfolio of medium to large accounts, typically exceeding twelve million in account volume (non-compensation metric).
The Client Services Manager II reports directly to the Director of Client Services.
What would you do in this role?
Essential Functions
Develops open and effective channels of communication with each client that can be employed by other departments as well
Coordinates internal projects and determines the best utilization of resources to increase execution and customer satisfaction
Encourages revenue growth by inspiring clients to purchase additional services
Becomes the reliable point of contact for each customer that is required to establish a strong business relationship
Provides regular updates to clients on the progress of projects and programs that directly affect each client
Attends/holds business reviews to assess opportunities for sales.
Develops/maintains strong internal relationships to maximize field execution.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Required Education and Experience
5-7 years experience in account management experience
5+ years experience in a management position preferred
Proven ability to utilize the DASH platform required
Must demonstrate the ability to meet deadlines
Strong communication skills required
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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