Description
Essential Functions
Including but not limited to the following:
• Set and uphold standards of superior client service across the department.
• Handle high-level client escalations and ensure successful resolution.
• Identify trends in client feedback and provide data-backed recommendations to the SVP.
• Oversee complex issue resolution involving client communication, order processing, fulfillment, or logistics.
• Administer and oversee training for the Client Services team.
• Recommend potential projects to the SVP aimed at improving the department's efforts.
Requirements
Requirements
• Bachelor's degree preferred, or equivalent experience.
• 4+ years of experience managing client-facing teams, including experience managing supervisors or leads (manage-the-manager experience).
• Strong leadership, interpersonal, and communication skills.
• Experience with CX metrics, reporting, and process improvement.
