Client Services ManagerThe Client Services Manager is responsible for leading, growing, and developing a high-performing team of 6-8 client service professionals, driving process innovation and strategy, while ensuring every client receives best-in-class experience that upholds our Digible standards.
You'll love this job if you:- Thrive on building and leading high-performing teams through mentorship, structure, and accountability
- Are data-driven and enjoy managing KPIs that drive performance, efficiency and growth
- Excel at problem-solving, navigating complex client dynamics, and maintaining composure under pressure
- Embrace process improvement and love designing scalable, efficient strategies that support rapid growth
- Can balance client work with bigger-picture thinking to support department and company-wide initiatives
- Are a team player and naturally think "we" instead of "I"
- Enjoy data analysis and diving into the weeds when needed, while knowing when to zoom out for strategic impact
- Are a highly organized individual and pride yourself on keeping track of small details
- Lead with curiosity, humility, and authenticity, modeling the values that make Digible unique
- Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself
What you'll do:- Lead, coach and develop a team of 6-8 account managers focused on delivering high-quality client service to enterprise and strategic accounts
- Foster a culture of accountability, collaboration, and continuous improvement through ongoing mentorship, coaching, regular 1:1s, and meaningful feedback.
- Oversee team operations and manage to key performance metrics
- Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence
- Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation.
- Work selflessly with other departments to provide the best client experiences
- Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department.
- Build and maintain trusted relationships with corporate client contacts, driving strategic communication across the team, issues escalations, and manage account-wide initiatives.
How success will be measured:- Retention % on assigned portfolio: ≥96%
- Revenue per FTE: TBD
- Escalation resolution time:
- Team engagement score: >7
- Response time SLA:
- Portfolio Growth Goal: TBD%
While this job description outlines the core expectations of the role, it's not a full list of everything you'll do at Digible. We believe in leaning in - hitting your key goals, sharing insights, and finding new ways to elevate performance, process, and client success.
You should have:
- 6+ years of relevant experience in a customer facing role
- 2+ years of digital agency experience
- 1 - 3 years of leading high performing teams
- Multifamily/Senior Living/Student Housing Experience a strong plus
- Possess superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality.
Pay, perks and such:
- Annual Salary of $95k - $125k
- 4-Day Work Week (32 Hour Work Week)
- WFA (Work From Anywhere)
- We offer 3 weeks of PTO as well as Sick leave, and Bereavement.
- We offer 11 paid holidays
- 401(k) + 5% employer match
- 75% employer paid health benefits, including Medical, Dental, and Vision.
- We provide $75/ month reimbursement for Physical Wellness
- We provide $75/ month reimbursement for Mental Wellness
- $1000/year travel fund for employees who have been with Digible 3+ years
- Monthly subscription for financial wellness
- Dog-Friendly Office
- Paid Parental Leave
- Company Sponsored Social Events
- Company Provided weekly lunches and snacks for in office employees
- Employee Development Program
HEADS UP! We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. It's all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness. 
