Job Type: Current Vacancy Job Summary:Serves as the primary commercial and operational liaison for key client accounts. Drives end-to-end project management for customer orders, campaign execution, and product launches while ensuring cross-functional alignment across Operations, Quality, and Supply Chain to deliver high-satisfaction client outcomes within a GMP environment.
JOB RESPONSIBILITIES:- Serve as the dedicated account lead for designated clients, establishing strong relationships with key stakeholders and serving as the primary advocate for client priorities within CPL.
- Interact with designated customers regarding inquiries, status of orders, obtaining information impacting on orders/products.
- Coordinate seamlessly with Operations, Quality Control, Quality Assurance, and Supply Chain to align production schedules with client delivery commitments in a cGMP-compliant environment.
- Manage physical and artwork packaging changes, coordinating across internal and external stakeholders to satisfy regulatory standards and project milestones.
- Monitor client purchase orders against rolling forecasts, utilizing SAP to maintain order integrity, track KPIs, and drive inventory optimization initiatives.
- Collaborate with clients to ensure timely delivery of client supplied materials at CPL to meet production requirements.
- Prepare and provide quotations for one-of type items, including extractables/leachables studies, print press trials, line trials, stability programs, and validation studies.
- Lead regular weekly, bi-weekly, and monthly business review calls with clients - providing meeting agendas, project status updates, and order status reports.
- Coordinate and facilitate on-site client business review meetings, including developing meeting agendas, documenting detailed meeting minutes, and tracking action items through completion
- Obtain information regarding specific requirements for the work orders and facilitate timely creation or revision of work orders to coincide with manufacturing and packaging schedules.
- Responsible for working in compliance with established safe work practices and procedures; properly uses personal protection and safety equipment as required by CPL; reports any injury or illness immediately and notifies CPL of any hazards, unsafe acts or conditions in the workplace.
- Other duties and tasks as assigned.
REQUIRED QUALIFICATIONS:Education:- Bachelor's degree in Business Administration, Supply Chain Management or a related field is preferred.
Experience:- Minimum of 5 years of experience in account management, project management, customer service, or supply chain is required.
Knowledge, Skills, Abilities:- Knowledge of change control, artwork management, validation activities, stability studies, and regulatory requirements.
- Familiarity with demand planning, inventory optimization, and Sales & Operations Planning (S&OP) processes.
- Excellent written and verbal communication skills in English, with the ability to communicate effectively across all levels of the organization and with external clients.
- Exceptional organizational, planning, and time management skills with the ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving skills with the ability to identify risks, develop solutions, and make sound business decisions.
- Excellent interpersonal and relationship management skills with a customer-focused approach.
- Demonstrated ability to lead cross-functional teams and influence stakeholders without direct authority.
- High level of attention to detail and commitment to accuracy.
- Flexibility and adaptability to changing business priorities, customer requirements, and production schedules.
- Ability to work independently while collaborating effectively within a team environment.
- Strong negotiation, conflict resolution, and decision-making skills.
- Demonstrated commitment to continuous improvement and process optimization.
PHYSICAL DEMANDS/WORKING CONDITIONS:- Standard office environment.
