Client Services Manager – Business Insurance

A day in the life.

As our Client Services Manager on the Business Insurance team, you’ll provide leadership and supervision to the Business Insurance Service team, ensuring the retention and talent development of quality employees. Additionally, you will also be responsible for executing departmental initiatives in alignment with overall business strategies and objectives. Finally, you’ll assist with the development of colleagues by supporting training and quality assurance programs.

• Participate in the recruiting, hiring and onboarding of new colleagues.
• Monitor and address employee workload and capacity (book size, coverage hours, time off)
• Ensure compliance with corporate programs and policies, including PTO, attendance, travel and expense reimbursement.
• Engage in regular communications with employees through one-on-one sessions, team meetings and departmental initiatives.
• Work closely with staff to ensure agency management systems, files and operational procedures are followed and kept timely in accordance with MMA quality standards.
• Support colleague development by conducting annual performance and compensation reviews, developing personal development goals, and engaging in career paths discussions.
• Manage annual budgets and key performance indicators (KPIs) that reflect growth goals and business conditions and support strategic agency initiatives.
• Promote knowledge sharing among employees to address issues surrounding workflow, markets, products, legislative issues and best practices.
• Actively participate in ongoing leadership development training to enhance your management skills and stay up to date with latest leadership trends and best practices.
• Participate in local and regional workgroups to provide feedback on trends and challenges and communicate partnerships, strategies and opportunities back down to local office teams

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• 5+ years of leadership/management experience in the area of insurance, risk management or similar industry
• 5+ years of experience with business or commercial insurance
• Ability to use available resources to research regulatory issues and provide clear, concise and accurate information and guidance to clients
• Knowledge of technical underwriting
• Maintain a positive work atmosphere by acting and communicating in a manner that instills good working relationships with customers, clients, colleagues and management.
• Strong management and demonstrated team-building skills
• Establishes priorities and organizes time efficiently to ensure that tasks are completed to meet or exceed deadlines. Maintain a high level of integrity and confidentiality

These additional qualifications are a plus, but not required to apply:

• Bachelor’s degree in business, risk management or equivalent
• Property/Casualty license

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check out our or flip through our recruiting brochure.

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

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