Description and Requirements The Opportunity Individuals serving in this role help large employer clients get the most value from their employee benefits programs. As a Client Services Consultant II, you will be a trusted partner to clients, brokers, and internal teams, helping solve problems, improve processes, and deliver an outstanding customer experience. This role is ideal for someone who enjoys building relationships, managing projects, and making a positive impact for customers every day.
Candidates must be within a commutable distance of Atlanta GA, Tampa FL, Bridgewater NJ, or Aurora IL.
Key Responsibilities - Serve as the primary point of contact for client questions, requests, and service needs, building strong relationships with clients, brokers, and internal business partners.
- Lead projects and coordinate activities to ensure successful delivery of products and services, guiding client issues through to resolution.
- Analyze reports and data to identify trends, opportunities, and areas for improvement.
- Support client audits, planning meetings, and ongoing account management activities.
- Identify and implement solutions to client challenges, ensuring a high standard of service delivery and client satisfaction.
Required Qualifications - 3-5 years of experience in client services, account management, customer support, benefits, insurance, or a related field; high school diploma or equivalent required.
- Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and work independently while collaborating effectively across cross-functional teams.
- Excellent written and verbal communication skills with strong problem-solving, analytical, and decision-making abilities.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Customer-focused mindset with a commitment to high-quality service delivery and a willingness to learn, grow, and adapt in a changing environment.
Preferred Qualifications - Experience working directly with clients, customers, brokers, or consulting partners in an insurance, employee benefits, or financial services environment.
- Knowledge of employee benefits products such as Life, Disability, Dental, or Leave and Absence programs.
- Experience leading projects, process improvements, or client implementations.
The expected salary range for this position is $64,800 - $99,300 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
