Client Service Operations Supervisor

Real Estate & Construction
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years' management experience in maintenance or facility operations
  • Knowledge of HVAC, mechanical, and electrical systems
  • Strong proficiency in Microsoft Office Suite; CMMS experience is a plus
  • Experience in tracking and analyzing operational data
  • Excellent communication and problem-solving skills
  • Ability to handle multiple priorities in a fast-paced setting

Responsibilities

  • Direct daily facility maintenance and operations
  • Lead and develop a skilled technical team across various disciplines
  • Plan and execute operational and capital improvement projects
  • Ensure compliance with safety standards and regulatory requirements
  • Monitor operational KPIs and financial performance
  • Prepare reports and presentations for leadership and client reviews
  • Manage labor planning, scheduling, and budgeting
  • Drive continuous improvement for reliability and service delivery
  • Maintain strong client relationships through effective communication

Benefits

  • Professional development opportunities
  • Supportive work environment
  • Health and wellness benefits
  • Flexible working arrangements
  • Career advancement potential
Full Job Description
Job Description

The Operations Manager will lead maintenance teams, manage projects, oversee budgets, and serve as the primary point of contact for client coordination related to facility operations.

Responsibilities

  • Direct and manage daily facility maintenance and operational activities
  • Lead and develop skilled technicians across HVAC, mechanical, electrical, and general maintenance disciplines
  • Plan, coordinate, and execute operational and capital improvement projects
  • Ensure compliance with safety standards, regulatory requirements, and company policies
  • Monitor and report operational KPIs, maintenance metrics, and financial performance
  • Prepare professional reports and presentations for senior leadership and client review
  • Manage labor planning, scheduling, budgeting, and cost controls
  • Drive continuous improvement initiatives to enhance reliability, efficiency, and service delivery
  • Maintain strong client relationships through effective communication and responsive service


Qualifications

  • 3+ years' management experience in maintenance or facility operations
  • Maintenance background with working knowledge of HVAC, mechanical, and electrical systems
  • Strong computer proficiency (Microsoft Office Suite required; CMMS experience preferred)
  • Experience tracking, documenting, and analyzing operational data
  • Excellent communication, organizational, and problem-solving skills
  • Proven ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications
  • Experience in industrial or manufacturing environments
  • Prior operations management experience overseeing multi-disciplinary maintenance teams
  • Experience supporting 24/7 operations


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