Client Service, Investment, & Operations Associate

NPAworldwide

$80K — $105K *
Rye, NY 10580In-Person
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in client service or operations within wealth management
  • Strong organizational and multitasking abilities
  • Excellent communication skills, both written and verbal
  • Proficient with financial planning software, ideally eMoney
  • Ability to work independently and as part of a team
  • Experience with custodial processes, including ACATS
  • Familiarity with third-party money management coordination

Responsibilities

  • Manage daily client service requests and follow up promptly.
  • Prepare and present materials for client meetings; attend Zoom and select in-person meetings.
  • Monitor treasury maturities and facilitate distributions and money movement requests.
  • Support the onboarding process for new clients, ensuring all paperwork is completed accurately.
  • Maintain and update client records in a paperless system.
  • Assist in the input and maintenance of financial planning software (eMoney).
  • Coordinate with third-party money managers to ensure effective collaboration.
  • Support initiatives aimed at client growth and overall business development.

Benefits

  • Flexible primarily remote work with occasional in-office requirements
  • Support for professional growth within a boutique firm
  • Comprehensive health benefits
  • Bonus opportunities based on performance
  • Collaborative work environment that enhances client experience
Full Job Description
Client Service, Investment & Operations Associate

Industry: Wealth Management (RIA)

Rye, NY (Westchester): Primarily Remote - 1-2 times per month in office (except for initial in-person training during the first month)

Compensation: $80k-105k doe plus bonus, full benefits

About the Role: A well-established boutique financial services firm is seeking a Client Service, Investment & Operations Associate to play a critical role in supporting daily operations and client interactions. This is a great opportunity for someone who is energized by client service, highly organized, true self-starter, and interested in growing with a boutique firm.

Key Responsibilities:
  • Manage daily client service requests and ensure timely follow-up
  • Prepare materials for client meetings, sit in on Zoom meetings and as needed in-person meetings
  • Monitor treasury maturities, support distributions, completion of applications and money movement requests
  • Support onboarding of new clients, paperwork completion, custodial coordination (ACATS)
  • Maintain and update client records and systems (paperless environment)
  • Assist with eMoney input and maintenance (financial planning software)
  • Coordinate with third-party money managers (no internal trading)
  • Help support client growth and business development initiatives
  • Ensure a seamless client experience and keep leadership informed of any client needs or issues

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