IQVIA

Client Service Coordinator 4

IQVIA • $66K — $166K *
Red Bank, NJ 07701In-Person
Pharmaceuticals & Biotech
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of management experience in a related industry, including team oversight.
  • Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
  • Strong organizational and time management abilities for prioritizing tasks in a fast-paced environment.
  • Familiarity with PhRMA guidelines and compliance regulations including the Sunshine Act.
  • Experience with industry-specific software (e.g., Veeva Vault, Adobe E-Sign).
  • Demonstrated ability to lead and develop a multidisciplinary team effectively.

Responsibilities

  • Oversee all project needs from initial planning to execution, including setup and monitoring.
  • Manage project assets such as communications and reporting tools.
  • Prepare various budget reports and help maintain budget compliance.
  • Cultivate strong relationships with clients and internal teams through regular communication.
  • Support the talent management process, including direct reports' oversight and recruitment.
  • Ensure effective use of technology to enhance team productivity.
  • Conduct regular reviews and feedback sessions for team members.

Benefits

  • Opportunity for internal and client travel, approximately 15%.
  • Supportive leadership and mentorship for professional development.
  • Flexible working conditions, including remote opportunities.
  • Engagement in a multidisciplinary and collaborative team environment.
Full Job Description
The Client Service Coordinator 4 role acts as the Project Director and is responsible for Speaker Program team management, budget maintenance and reconciliation, executing project timelines, providing ongoing updates to internal team members and client contact(s), managing client system enhancement requests and resource management. Additionally, these responsibilities entail the facilitation/development of a multidisciplinary project team, interfacing with support services within the company, meeting customer and management expectations, and establishing strong client and faculty relationships.

Responsibilities include, but are not limited to:

Primary Responsibilities:
  • Oversee initial planning and provision of all supporting project needs inclusive of but not limited to:
    • Create, manage, and reconcile projects.
    • System set-up and monitoring
    • Creation and management of Project Assets such as speaker, rep and attendee communications, RSVP sites, eSign, etc.
    • Manages and maintains content within internal and external portals.
    • Prepare and monitor internal/external reports for clients and management to include but not limited to: Budget Expenditures, Reconciliations, Compliancy Reporting and Speaker Usage.
    • Weekly/Monthly Monitoring Reports
    • Project Timeline/Schedule Execution
    • Develop and refine Standard Operating Procedures
    • Application Checklists
    • Faculty maintenance inclusive of nominations, contracts, and cap monitoring
    • Uploads and manages project budgets.
  • Provides required budget reports.
  • Completes requested budget transfers.
  • Maintain, organize, and oversee each specifically assigned client's compliance and budgetary guidelines.
    • Support client audits as needed.
  • Build & maintain strong, strategic relationships with various internal departments and clients.
    • Participate in weekly calls with Application Development team to review and discuss system enhancements.
    • Participate in client status calls.
    • Participate in Quarterly Business Review meetings with client.
    • Work with Creative for asset development & updates.
  • Faculty maintenance inclusive of nominations, contracts, and cap monitoring.


  • Support the talent management process to ensure the hiring, development, motivation & retention of high potential/high performers.
    • Day to day oversight of direct reports
    • Provide effective leadership, mentorship, and development assistance for direct reports.
    • Assist in the recruitment of employees by taking an active part in the interview process.
    • Interview, hire and train new Program Managers
    • Lead in the design and implementation of effective methods to train new team members, educate existing team members, and help to enhance performance and improve employee engagement and retention.
    • Conduct 30-60-90-day reviews of new Program Managers to ensure job expectations are being met.
    • Set clear, measurable performance expectations.
    • Provide regular timely feedback to PCs.
    • Conduct annual performance reviews to maximize performance against goals.
    • In conjunction with HR, manage necessary performance improvement plans.
    • Resolve employee conflicts, partnering with Human Resources, when necessary.
    • Conduct monthly team calls to discuss success and challenges with the account/client.
    • Conduct regular individual 1:1 calls with each direct report.
    • Support in the training of new Project Directors on current client or other clients.
  • Ensure technology is utilized appropriately to increase overall team efficiency & productivity.
  • Adhere to all policies and procedures set forth by MedForce and clients and communicate them to each team members.
  • Establish and maintain a basic knowledge of relevant healthcare products, disease states, and medical education.
  • Perform other job-related duties and tasks as requested.


Qualifications & Software/Technology:
  • Minimum of 5 years industry related management experience inclusive of team management and industry specific software
  • Well-developed skills in prioritizing, organizing, decision making, time management, and verbal/written communication
  • Advanced skill in Microsoft Office Suite required - Excel, Word, PowerPoint & Teams
  • Superior customer service (while working remote & also offsite)
  • Dedicated and autonomous work ethic and accessibility for after-hours and/or offsite project support
  • Knowledge of PhRMA code guidelines, the Sunshine Act, state, and federal regulated compliancy guidelines
  • Experience in industry specific software such as Veeva Vault, Veeva Events Management, Adobe E-Sign, and Virtual Meeting Platforms
  • Ability to compare, contrast and quality check work, strong attention to detail
  • Can present numerical data orally and in writing or through graphics
  • Ability to make clear, concise decisions and solve complex problems
  • Capable of establishing and maintaining a strong, strategic relationship with clients and internal stakeholders
  • Highly organized, adept at multi-tasking and prioritizing activities
  • Ability to organize, plan and prioritize work in a fast-paced work environment
  • Ability to achieve goals and objectives in a timely fashion
  • Experience leading a multidisciplinary team, strong management skills, and able to motivate others while maintaining a strong professional demeanor


Education Requirements
  • A bachelor's degree or equivalent education and/or work experience


Travel Requirements
  • Possibility of internal and client travel (approximately 15%) based on business needs. This may include weekend and evening hours


The potential base pay range for this role, when annualized, is $66,500.00 - $166,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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