Client Service Associate

Leading Financial Advisory Firm

$70K — $110K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2 years of financial services experience
  • Skilled with technology and Microsoft Office
  • Strong task prioritization and problem-solving skills
  • Proactive and able to take initiative without prompting
  • Excellent organizational skills and attention to detail
  • Capability to work independently and manage time effectively
  • Strong communication skills for collaboration

Responsibilities

  • Respond to client requests promptly and accurately
  • Process account opening applications and custodial tasks
  • Manage client notes, activities, and reports in CRM
  • Execute client deliverables post-advisors' meetings
  • Follow up with clients regarding scheduling and paperwork
  • Contribute ideas for process improvement
  • Engage continuously with team for operational enhancements

Benefits

  • Hybrid work option after training period
  • Monday-Friday schedule for work/life balance
  • Health, dental, and vision insurance
  • 401(k) with 3% employer contribution
  • 10 PTO days plus 9 holidays in the first year
  • No business development required
Full Job Description
This position will be in-office with the possibility of hybrid work schedule after a three month training period.

Compensation:
  • Salary range of $70K-$110K, commensurate with relevant experience
  • Great Work/Life Balance with a Monday-Friday Schedule
  • Health, Dental, and Vision Insurance
  • 401(k) with 3% employer contribution
  • 10 PTO days in the first year plus 9 yearly holidays
  • No business development

Responsibilities include:
  • Respond to client requests with timeliness and accuracy
  • Process account opening applications, transfer paperwork, money movements and/or other various custodial tasks
  • Manage notes, activities, workflows and reports in our CRM
  • Manage and execute client deliverables after the advisors' meetings and communicate with clients to follow up
  • Communicate with clients via phone and email regularly regarding scheduling, paperwork, and follow up tasks
  • We are a team that is always striving to improve our processes, and we ask our entire team to help identify areas where we can improve. We want your input to help the firm and this position improve over time!

Requirements:
  • 2 years of financial services experience
  • Adept and skilled with technology, 3rd party software, and the use of Microsoft Office products (Word, Power Point, Excel, Etc.)
  • Ability to prioritize tasks, problem-solve, and meet deadlines
  • Proactive Go-Getter - take initiative to handle what you can without being asked
  • Organization skills & attention to detail
  • Ability to work independently while prioritizing projects and managing your time - we do not micromanage
  • Ability to learn and implement new technology and software
  • Ability to communicate well and work in a collaborative environment
  • Ability to follow office processes and policies related to office operations & client privacy
  • Experience with our systems/software is not required but please mention it if you have used: A360, WealthBox, LPL ClientWorks, eMoney, Income Lab, Holistiplan, Nitrogen, Wealth.com.

The Process:

Qualified candidates will start the process by having a 15-30-minute zoom interview conducted by our recruiting consultant. If there is ground to move forward, you will be required to fill out a Career History Form and if you are selected to advance, you will be invited for an interview with the team. Qualified candidates will be asked to take assessments.

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