JP Morgan Chase & Co.

Client Service Account Manager - Healthcare Payments

JP Morgan Chase & Co.$90K — $120K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • At least 5 years of experience in a customer-facing sales position
  • Excellent people skills to navigate difficult client conversations
  • Ability to quickly learn and articulate JP Morgan's solution suite
  • Sound judgment in compliance and managing sensitive data
  • Excellent organizational skills and follow-ups

Responsibilities

  • Support Business Development to achieve annual revenue goals
  • Demonstrate understanding of JP Morgan Healthcare Payments solutions
  • Identify upsell opportunities for additional Healthcare Payment solutions
  • Represent the team in client meetings
  • Help clients prioritize projects to achieve their goals
  • Serve as an escalation point for client service issues
  • Collaborate with Business Development and Customer Service teams
  • Maintain accurate documentation of all activities

Benefits

  • Professional development opportunities
  • Engagement with leading U.S. healthcare provider organizations
  • Collaborative and team-oriented work environment
  • Direct influence on clients' revenue retention and growth
Full Job Description
Job Description

You will drive impact as a self-motivated, proactive, results-oriented Client Relationship Manager with JPMorganChase Healthcare Payments, where you'll consult directly with leading U.S. provider organizations to strengthen relationships, elevate scorecard performance, and directly influence revenue retention and growth.

As a Client Relationship Manager in Healthcare Payments, you are self-motivated, proactive, and results-oriented, and you thrive in an open, professional, team-oriented environment. In this role with JPMorganChase Healthcare Payments, you will directly influence revenue retention and revenue growth. As a Client Relationship Manager, you will support some of the largest provider organizations in the United States through regular, direct customer engagement. As an individual contributor, you will guide clients with a consultative approach to help them achieve their revenue and scorecard goals.

Job responsibilities

  • Support Business Development activities which contribute to the achievement of the annual revenue plan
  • Demonstrate a thorough understanding of JP Morgan Healthcare Payments solutions, products and processes
  • Work with Team to Identify opportunities to upsell customers additional Healthcare Payment solutions
  • Represent the team in client meetings
  • Help clients prioritize projects to best meet goals
  • Serve as an escalation point for any service issues from client: manage the escalation activities and is meticulously organized
  • Collaborate with JP Morgan Healthcare Payments Business Development, Professional Services and Customer Service in support of your customers
  • Maintain accurate and timely documentation of all activities relevant to the position


Required qualifications, capabilities, and skills

  • At least 5 years of experience in a customer-facing sales position
  • Excellent people skills and ability navigate hard conversations with clients
  • Ability to quickly learn and understand JP Morgan's solution suite and articulate our value proposition
  • Sound judgment in compliance, setting customer expectations, and managing sensitive customer situations and data
  • Excellent organizational skills and follow-ups


Preferred qualifications, capabilities, and skills

  • Bachelor's degree or higher
  • Healthcare technology experience preferred


About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

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JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

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Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

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Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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