KeyBank

Client Relationship Specialist, KEF

KeyBank$71K — $125K *
US-AnywhereRemote in United States
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required
  • Minimum 5 years in documentation and account management in equipment leasing, secured lending, or commercial banking
  • Thorough knowledge of the equipment finance sales process
  • Proficient with computer-based pricing models and CRM software
  • Proactive, detail-oriented, and capable of working in fast-paced environments
  • Experience with cross-functional activities and remote sales teams
  • Ability to set realistic transaction expectations and maintain pipeline activity

Responsibilities

  • Adapt to multiple situations and frequently switch tasks while managing priorities
  • Communicate effectively and provide top-notch customer service in a transactional environment
  • Act as a liaison between clients and internal teams throughout the sales process
  • Prepare credit facility submittals for underwriting and assist in client proposals
  • Serve as a point of contact for clients and internal partners
  • Review and refine processes to employ best practices
  • Ensure accuracy of transaction data and compliance with policies

Benefits

  • Flexible work environment options
  • Comprehensive benefits package
  • Opportunity for professional development
  • Incentive compensation eligibility including production and discretionary incentives
  • Collaboration-focused culture
Full Job Description

Location:

1000 South McCaslin Boulevard, Superior Colorado

Job Summary
The Client Relationship Specialist (CRS) will work within a Bank-Channel specific region(s) to play a pivotal role within the Sales team, providing sales support from transaction identification to closing. The CRS will oversee all administrative activity for the Region team, including transaction inputs, review of pricing and rate locks, proposal generation, asset management request, and providing the KEF credit submission form for Bank underwriting, as well as reviewing credit approvals prior to completion to ensure accuracy of all transaction variables. Further, the CRS will be a front-line communicator and establish relationships with client operations staff to ensure complete and accurate documentation submittals through the collection of invoices, proof of payment, insurance, required UCC releases and other factors as identified.

Responsibilities
  • Must be adaptable to multiple situations, able to switch tasks frequently, be a self-starter with strong attention to detail while managing multiple priorities.
  • Have a strong ability to effectively communicate and provide industry leading customer service in a demanding transactional environment to support internal and external clients.
  • Participate in cross functional activities and act as a liaison between clients and internal stakeholders (credit, asset management, pricing, contract/account managers, bankers, etc.) for transaction structuring and submittals through the entire sales process to closing.
  • Work with EFOs and bank RM’s to prepare credit facility submittals for underwriting and assist in creating client proposals, pricing runs, and document requests.
  • Be a point of contact for clients, Bank Relationship Managers, and internal partners.
  • Review and refine, where applicable, Processes and Procedures and look to employ best practices.
  • Responsible for entry of transaction data within designated front end system and review of transaction details prior to documentation, including customer legal name and organization structure; equipment cost, description, and location; pricing; tax; and other internal transaction parameters.
  • Understand product, pricing, and documentation structures. Identify core contractual issues and suggest resolution while maintaining adherence to credit, legal, compliance and company policy and procedure.
  • Participate in projects as directed by management or business needs and performs other duties as assigned.
  • Opportunity to meet with clients, overnight travel approximately 10%-15% to be considered.
  • Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
  • Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education Qualifications
  • Bachelor's Degree (required)

Experience Qualifications
  • Minimum 5 years of experience of documentation and account management in equipment leasing, secured lending, or commercial banking. Knowledge of both commercial & Industrial financing sectors as well as syndications buy/sell is preferred. (required)
  • Thorough knowledge of the equipment finance sales process, including prospect identification, prospecting, pre-qualification, identification of key issues, proposal development and presentation skills. (required)
  • Thorough knowledge of equipment finance documentation and processes, knowledge of Titled vehicle requirements and Aircraft Finance and KYC knowledge is a plus. (required)
  • Superior time management skills, training and presentation skills, computer skills and strategic thinking. A working knowledge of computer-based pricing models, customer relationship management software, nCino, SuperTrump & Tableau reporting. (required)
  • Proactive, detail-oriented, driven to work in a fast-learning environment. Ability to prioritize and reallocate workload in a dynamic, deadline-focused environment. Self-Starter and ability to get the job done. (required)
  • Experience working with customers and remote sales teams. Lead cross functional activities to finalize underwriting, leasing terms and conditions, and funding in a timely fashion in accordance with delegations of authority. (required)
  • Ability to set appropriate and realistic expectations, both internally and externally, regarding transaction conditions and turn times. Maintain and update pipeline activity, as needed, through online sales management tool to produce a timely and accurate forecast. (required)

Tactical Skills
  • Client communication
  • Relationship Building
  • Service Delivery

Personal Skills
  • Collaboration
  • Decision Making

Practical Skills
  • Oral & Written Communication
  • Business Acumen

Core Competencies
    All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 08/01/2026 #LI-Remote

About KeyBank

Shockingly, nearly 9-in-10 people who get their real estate license in America fail. We're solving that problem; And doing it while increasing profitability for the brokerage. Through technology, business automation, and a team approach we have created a system where agents focus solely on working with clients and closing deals.

KeyBank Careers

Joining KeyBank means stepping into a world of professional growth and innovation, where job opportunities abound in an environment that values leadership, diversity, and forward-thinking. As a member of our team, you will be part of a company that's committed to empowering your career journey while contributing to the financial wellness of our communities.

Work You'll Do

At KeyBank, we're not just in the business of banking; we're in the business of helping individuals and communities thrive. By joining our team, you will have the chance to be part of a culture that celebrates diversity and fosters leadership and professional development. Whether you're looking for a position in customer service, IT, finance, or management, KeyBank offers a variety of roles suited to your skills and career aspirations.

Innovate and Lead

KeyBank stands at the intersection of finance and innovation. Our employees are encouraged to lead with creativity and integrity, driving solutions that make a real difference. With a focus on digital transformation and sustainable growth, your work at KeyBank will challenge the status quo and encourage you to explore new ideas.

Grow Your Career

Career growth at KeyBank is not just a possibility—it's a priority. We are dedicated to your professional development through comprehensive training programs, leadership workshops, and continuous learning opportunities. Our commitment to your growth is matched by our dedication to inclusion, ensuring all voices are heard and valued.

Be Part of a Great Team

Our team at KeyBank is our strongest asset. We believe in using our collective skills to foster an environment of innovation and collaboration. Join us and connect with colleagues who are just as passionate and driven as you are. Through teamwork, we achieve exceptional results and push the boundaries of what's possible in the banking sector.

Internship and Employment Opportunities

For those starting their careers, KeyBank offers robust internship and employment opportunities that provide a solid foundation in the financial industry. Interns at KeyBank gain hands-on experience, beneficial networking connections, and insights into our day-to-day operations, setting the stage for a successful career.

Benefits and Culture

KeyBank is committed to offering benefits that enhance your life and well-being. From healthcare to retirement plans, and flexible working conditions, we ensure our employees are well taken care of. More than just benefits, our company culture is built on respect, integrity, and accountability—values that guide us in making a positive impact on our clients and communities.

Join Our Team

Explore the job opportunities at KeyBank and find the right fit for your skills and interests. We are continuously hiring and looking for individuals who are curious, innovative, and ready to make a difference. Prepare your resume, ace your interview, and join a team that's dedicated to your success and to transforming the landscape of banking.

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Join KeyBank and be part of a company where your career is as important to us as it is to you. Together, let's unlock opportunities for growth, innovation, and meaningful impact in the financial world.
Learn more about KeyBank
Size
17,110 employees
Market Cap
$16 billion
Industry
Net Income
$1.3 billion
Founded
1825
5 Year Trend
+5.6%
NASDAQ

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