Illinois Tool Works

Client Relationship Specialist

Illinois Tool Works • $70K — $100K *
Des Plaines, IL 60016In-Person
Business Services
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 4-year technical degree preferred
  • High proficiency with Microsoft Office, especially advanced Excel
  • Excellent written and verbal communication skills
  • Strong multi-tasking and time management capabilities
  • High analytical abilities for problem solving
  • Effective organizational skills with initiative-driven workload planning

Responsibilities

  • Build rapport with customers to understand and meet their needs
  • Respond to inquiries regarding quotes, pricing, and product availability
  • Collaborate with engineering and manufacturing teams on new sales opportunities
  • Maintain relationships with key customers to enhance satisfaction
  • Work across teams to deliver accurate revenue forecasts and highlight issues
  • Analyze competitors to identify and capitalize on sales opportunities
  • Support company continuous improvement initiatives through teamwork

Benefits

  • Travel opportunity to customer locations (less than 25% of time)
  • Engagement in continuous professional development through educational opportunities
  • Team-oriented environment fostering collaboration and support
  • Focus on quality improvement through adherence to standards and proactive policy recommendations
Full Job Description

Job Description:

Essential Duties and Responsibilities:

  • Build an excellent rapport with customers, understanding their needs and delivering to their requirements.
  • Respond to customer inquiries including requests for quotes, pricing, and availability of product.
  • Manage new sales opportunities together with ITW9s engineering, manufacturing, and commercial team.
  • Maintain relationships with key customers to support ongoing business and enhance customer satisfaction.
  • Work together with Customer Service, Production, and Logistics to calculate accurate revenue forecasts numbers to ensure Revenue and Material Margin outlooks are accurate, and any issues are highlighted early on in order to react appropriately.
  • Assess competitors by analyzing and summarizing competitor information and trends; identify sales opportunities.
  • Maintain and improve quality results by following standards, recommending improved policies and procedures.
  • Keep current with technological and competitive developments, update job knowledge by studying new product descriptions, and participating in educational opportunities.
  • Assist customers with any concerns or pain points.
  • Contribute to a team environment by sharing responsibility together with the rest of the ITW team.
  • Support company continuous improvement initiatives.
  • Travel to customer locations to meet in-person with key contacts (travel < 25% of time, rarely overnight)
  • Other duties as assigned.

Qualifications:

  • 4-year technical degree preferred.
  • High proficiency with Microsoft Office products, specifically Outlook, Powerpoint, Word, and Excel (advanced Excel skills preferred).
  • Excellent communication skills (both written and verbal) with internal stakeholders and customers.
  • Ability to multi-task, prioritize, and manage time effectively, meeting deadlines as assigned.
  • High analytical abilities leading to competent problem solving and logical decision making.
  • Good hands-on organization skills - must be able to plan and prioritize workload using their own skills and initiative.

Compensation Information:

70,000-100,000

About Illinois Tool Works

ITW is an industrial manufacturing company that specializes in the fields of industrial machinery, engineering, operations, sales, marketing, finance, and accounting. It's in deep-sea oil rigs, aerospace technology, bridges and wind turbines, healthcare, the spaces in which they live and work, the cars they drive, and the mobile devices they rely on. It was founded in 1912 and headquartered in Glenview Nas, Illinois.

Illinois Tool Works Careers

Join the dynamic team at Illinois Tool Works (ITW), a global leader in diversified manufacturing, where innovation and excellence drive us forward. ITW offers unparalleled job opportunities, fostering a culture of growth and leadership in the industry.

Work You’ll Do

At Illinois Tool Works, you will be part of a professional community that thrives on creativity and innovation. Our employees are equipped with the skills needed to succeed and are provided with endless opportunities for professional growth. Engage in work that matters, with projects that transform industries and enhance futures.

Explore Career Paths

Whether you're seeking an internship, a graduate opportunity, or a seasoned professional position, ITW offers a range of career paths across various departments. Our team benefits from a supportive and diverse working environment where every member’s contribution is valued.

Innovate and Lead

Join a team where innovation leads to revolutionary solutions in industries worldwide. At ITW, you will work alongside industry experts to develop new ideas and strategies that keep us at the forefront of technological advancements. Your career at ITW will be marked by a continuous journey of growth and leadership.

Develop Your Skills

With ITW’s commitment to professional development and diversity training, you will enhance your skills through targeted training programs and workshops. These opportunities not only boost your career but also ensure you stay competitive in the job market.

Be Part of Our Culture

ITW is dedicated to building a culture that respects and embraces diversity, encourages innovation, and fosters leadership. Our team is our greatest asset, and we believe in providing them with the benefits and resources they need to succeed both professionally and personally.

Networking and Professional Growth

Expand your professional network through ITW’s global presence and collaborative work environment. Engage with professionals across different sectors, gaining insights that can lead to significant career advancements. Our networking events and professional groups help you connect with key industry leaders and peers.

Join Our Team

Search for open positions that match your skills and interests on the ITW Careers page. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

Stay Connected

Keep up to date with the latest industry trends, company news, and career tips by following our careers blog. Personalize your experience by subscribing to job alert emails, tailored to your preferences and career goals. Explore the opportunities at Illinois Tool Works today and discover how your expertise can help shape the future of our company and the industries we serve. Join us in our mission to achieve excellence through innovation and leadership.
Learn more about Illinois Tool Works
Size
45,000 employees
Market Cap
$68.1 billion
Industry
Manufacturing & Automotive
Net Income
$2.1 billion
Founded
1912
5 Year Trend
+1.2%
Revenue
$12.5 billion
NASDAQ
ITW
* Ladders Estimates

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