Qualifications

• Healthcare Claims experience is highly beneficial
• Bachelor's degree or equivalent experience
• 4+ years experience in the healthcare IT industry
• Provider-based background recommended
• Proficient in Salesforce
• Familiarity with GenAI, CoPilot, or GPT functionality
• Understanding of the Healthcare Revenue Cycle
• Collaborative team player with ability to learn from multiple departments
• Flexible in adapting to changing organizational needs
• High degree of professionalism for client meetings
• Travel up to 30% required

Responsibilities

• Manage day-to-day client relationships and deliver product enhancements.
• Lead Client Business Reviews with Sales and document action items.
• Conduct periodic Workflow Assessments and present findings to leadership.
• Guide clients through the transition from implementation to ongoing account management.
• Collaborate with multiple departments to resolve service tickets.
• Promote the Customer Community for support and training resources.
• Support contract renewals and contribute to client retention efforts.
• Identify cross-sell and upsell opportunities with Sales.

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment with remote options
• Flexible time off including volunteer, vacation, sick days, and 12 paid holidays
• Explore all exciting benefits available online