Job DescriptionClient Relationship Manager (Strategic Account Manager) Hybrid Monday-Friday 8am-5pm or 9am-6pm Wilmington, DE/ Tallahassee, FL/ New York, NY The Strategic Account Manager (SAM) is responsible for protecting and growing CSC's existing revenue base through proactive client engagement, risk identification, and strategic collaboration with Sales. This role focuses on outbound activity to strengthen client relationships, mitigate attrition risk, and identify expansion opportunities within assigned accounts.
The SAM acts as a trusted advisor to key clients, ensuring service excellence while aligning CSC solutions to evolving client needs.
Key Responsibilities1. Revenue Retention & Risk Mitigation- Own and deliver against assigned client retention targets.
- Proactively identify at-risk accounts through service trends, engagement gaps, M&A activity, or competitive signals.
- Execute structured retention strategies to prevent revenue erosion.
- Partner with internal stakeholders to resolve issues impacting client satisfaction.
2. Proactive Outbound Client Engagement- Maintain a disciplined outbound cadence (calls, QBRs, business reviews, strategic check-ins).
- Develop and execute account engagement plans for top-tier clients.
- Build multi-threaded relationships across client organizations (legal, compliance, finance, procurement).
- Position CSC as a strategic partner-not a transactional vendor.
3. Growth & Lead Generation- Identify and qualify cross-sell and upsell opportunities within existing accounts.
- Generate and route qualified leads to Sales, partnering through deal progression where needed.
- Collaborate on account expansion strategies and RFP responses.
4. Account Intelligence & Strategic Planning- Monitor client activity including:
- M&A signals & reporting
- Organizational changes
- Industry trends
- Develop client communication strategies.
- Leverage data and CRM tools to prioritize outreach and actions.
5. Cross-Functional Collaboration- Partner with:
- Sales (for expansion and deal support)
- Client Experience / Service teams (for issue resolution)
- Product teams (for solution alignment and feedback)
- Backend support (for clean records/billing)
- Act as the central point of coordination for strategic accounts.
Key Performance Indicators (KPIs)- Client Retention Rate
- Outbound Activity Metrics
- Lead Generation Volume
- Client Engagement Scores (NPS Score)
Required Qualifications- 3-5+ years in Account Management, Client Success, or Relationship Management
- Proven track record of retaining and growing enterprise accounts
- Experience in proactive outbound engagement models
- Strong product understanding and ability to identify revenue opportunities
- Excellent communication and executive presence
- Ability to manage complex client relationships and competing priorities
- Experience working with CRM tools (e.g., Salesforce)
Preferred Qualifications- Experience in corporate services, legal, compliance, or financial services industries
- Familiarity with M&A activity and its impact on client needs
- Background in consultative selling or account-based management
- Experience supporting global or multi-entity clients
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Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the TeamAt CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
