Job Description:

YOU WILL BE:

The Client Relationship Lead is assigned to a specific store. This role creates and supports growth and development strategies for targeted client segments at the store level, enabling associates to cultivate, develop, and strengthen relationships with clients of the Neiman Marcus brand.

WHAT YOU WILL DO:
• Become an expert on the top % MVC clients within the Store and/or Market
• Cultivate relationships with all client segments within the store/market
• Engage directly with clients, as appropriate, in support of client development efforts
• Develop and decide the best tactics to deploy to achieve Client Development KPIs in Store or Market in collaboration with Brand Experience
• Oversee MVC clients and strategies that support them (retention, migration, growth, etc.)
• Monitors Client Development KPIs (e.g., trips frequency, spending tier migration,
• engagement/building relationships) for new and existing customers with a focus on two-channel customers
• Drives all Client Development-specific initiatives in Store or Market in partnership with Store Leadership Team
• Leverage and use the Connect app as a key enabler to deepen and build relationships
• Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and experiences
• Assists and partners with Brand Experience in coordinating in-store experiences (e.g., Fitting Room Experience, events, etc.)

WHAT YOU WILL BRING:
• 2-4 years of experience, luxury retail fashion experience preferred
• 4-year degree preferred
• Excellent oral and written communication skills
• Strong attention to detail
• Motivated and results driven
• "Win together" mentality
• Basic proficiency with MS Office Product Suite, advances proficiency in Excel preferred
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

YOUR LIFE AND CAREER AT NEIMAN MARCUS:
• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

SALARY AND OTHER BENEFITS:

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Saks Global. We look forward to reviewing your application.