IQVIA

Client Relationship Associate Director, Connected Devices PM (Clinical Research)

IQVIA • $90K — $251K *
Indianapolis, IN 46227In-Person
Pharmaceuticals & Biotech
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Life Sciences or related discipline
  • 7-10 years of relevant experience in clinical research or related field
  • Experience establishing and managing a high-quality department
  • Good problem-solving and prioritization skills
  • Excellent customer service and interpersonal skills

Responsibilities

  • Ensure consistent and outstanding quality of deliverables
  • Manage customer relationships and lead teams to achieve deliverables
  • Oversee departmental compliance with standard operating procedures and regulations
  • Implement and review Quality Control procedures
  • Lead departmental projects and initiatives
  • Assist Business Development with proposal reviews
  • Oversee forecasting and projections for client accounts

Benefits

  • Focus on continuous learning and career development
  • Opportunity to impact the business and be part of a solution-driven team
  • Work closely with diverse teams and technology partners
  • Visibility within a dynamic sector of clinical research
  • Potential for mentorship in team settings
Full Job Description
Summary:

Connected Devices is one of the most dynamic and interesting areas within the Clinical Research industry. The identification, strategy and management of various devices and their data ingestion modalities in order to meet the endpoint goals of our customers is ever challenging and exciting. This highly visible business unit is closely connected to other trial delivery teams within IQVIA. We work closely with technology partners and our sponsor partners to help speed therapies to market in a global network. We seek highly motivated and accountable people looking for opportunities to impact the business and be part of the solution. At IQVIA, we look at individuals with a focus on continuous learning and career development.

Purpose:

To assist the department Director in developing department strategy and team building; to ensure a high standard of service to clients and develop strategies in alignment with departmental objectives; to manage key client relationships; to manage; to serve as an expert in aligning, managing and enhancing client relationship(s) while maintaining an overview of client portfolio from an operational and financial perspective. To communicate with project teams and Business Development to ensure excellent delivery to clients and consistency across studies, including alliance and portfolio management, implementation of best practices, harmonization, and development of client-specific performance improvement projects, and to facilitate escalation management.

RESPONSIBILITIES:
  • Ensure consistent and outstanding quality against department deliverables.
  • Manage customer relationships and lead the teams towards successfully achieving customer deliverables.
  • Manage the standard operating procedures of the department and ensure compliance with ICH GCP guidelines.
  • Oversee the maintenance, review and implementation of Quality Control procedures.
  • Lead departmental and company Projects and Initiatives.
  • Conduct capacity planning.
  • Assist the Business Development team with RFP (request for proposal)/RFI (request for information) review for assigned accounts, working closely with the internal teams and the client.
  • Oversee forecast, backlog and projections for existing account; complete forecasting for existing accounts.
  • As an experienced leader, tasks might include new hire mentorship as well as departmental and/or organizational process improvement initiatives. This is an individual contributor role.


REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
  • Knowledge of FDA (Food and Drug Administration) guidelines and their impact on the operations
  • Good team leadership skills
  • Good ability to prioritize, schedule and organize
  • Good problem-solving skills
  • Excellent customer service skills
  • Excellent communication and interpersonal skills
  • Basic knowledge of computers; preferably Microsoft Office Excel and Microsoft Office Word
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients


MINIMUM REQUIRED EDUCATION AND EXPERIENCE:
  • Bachelor's Degree in Life Sciences or related discipline
  • 7-10 years of relevant experience, including experience establishing and managing a high-quality department/core team required OR
  • Equivalent combination of education, training, and experience


The potential base pay range for this role, when annualized, is $90,200.00 - $251,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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