We are seeking a Client Relationship Manager to oversee client relationships, lead daily operations, and ensure consistent, high-quality service delivery. This role is responsible for managing a team, supporting business objectives, and maintaining strong client partnerships in a fast-paced environment.
ROLES & RESPONSIBILITIES:- Serve as the primary point of contact for client relationships, managing requests, inquiries, and daily operational needs
- Maintain a professional, organized, and client-ready environment at all times
- Participate in leadership discussions, providing updates on performance, challenges, and opportunities
- Develop and maintain processes and procedures to support efficient service delivery
- Monitor performance metrics and service levels, identifying opportunities for improvement
- Maintain and update operational documentation and playbooks
- Build and maintain strong client relationships through consistent communication and service delivery
- Conduct regular site walkthroughs to ensure a high standard of appearance and functionality
- Address concerns and service requests promptly, ensuring resolution and follow-up
- Oversee meeting and conference room operations, including setup, coordination, and space management
- Monitor room usage and ensure spaces are properly maintained and ready for use
- Support mail and print services as needed, ensuring accuracy and timely completion
- Assist with project coordination, including tracking progress, timelines, and deliverables
- Lead, develop, and manage team performance, providing coaching and feedback
- Support hiring, training, and employee engagement initiatives
- Partner with internal teams to address employee-related matters and support retention
- Participate in training and development to strengthen leadership and operational performance
KNOWLEDGE, SKILLS & ATTRIBUTES: - 3-5 years of experience in office services, hospitality, or workplace operations
- Previous leadership or supervisory experience preferred
- Strong communication and relationship management skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office and workplace system
- Strong attention to detail and organizational skills
QUALIFICATIONS: - Client-focused mindset
- Leadership and accountability
- Operational efficiency
- Problem-solving and decision-making
- Ability to lift or move 40 lbs. or greater
- Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand or sit for an extended period of time
The Compensation range for this role is 90,000 to 105,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
All eligible employees receive access to a comprehensive benefits package, including: Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
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