Jabil

Client Program Manager Logistics Operations

Jabil$70K — $95K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in 3PL, logistics, or ecommerce fulfillment
  • Degree/diploma in a related field is preferred
  • Strong proficiency in Warehouse Management Systems (WMS) like ShipHero or NetSuite
  • Excellent written and verbal communication skills
  • Proven problem-solving abilities and analytical skills using Excel or Google Sheets
  • Strong ownership mindset and accountability for client outcomes
  • Ability to travel 30% of the time for client meetings

Responsibilities

  • Act as primary contact for assigned accounts with regular business reviews
  • Oversee daily warehouse operations for assigned clients
  • Troubleshoot order issues and manage inventory discrepancies
  • Onboard new clients by establishing SOPs and configuring WMS
  • Analyze fulfillment performance data and implement improvements
  • Maintain a presence on the warehouse floor to ensure clients' expectations are met

Benefits

  • Opportunity to influence client success through direct engagement
  • Hybrid role that combines client management with operations expertise
  • Exposure to data analysis and warehouse management systems
  • Partnership with a leading 3PL/warehouse provider
  • Dynamic work environment with a focus on continuous improvement
Full Job Description

Job Summary

Jabil’s Client Program Manager for Logistics Operations acts as the primary liaison between a 3PL/warehouse provider and its clients, while simultaneously acting as an on-floor subject matter expert for operations.  They ensure both client satisfaction and daily operational accuracy.

The combined role requires a "hybrid" professional who thrives at the intersection of client relationship management and warehouse floor operations. They are responsible for owning the end-to-end client experience, from onboarding to daily order fulfillment, managing inventory integrity, and ensuring service level agreements (SLAs) are met. 

Key Responsibilities

  • Client Relationship Management: Act as the primary point of contact for assigned accounts, conducting regular business reviews and maintaining strong, proactive communication.

  • Operational Execution & Monitoring: Oversee daily warehouse functions for assigned clients, including receiving, pick-and-pack, kitting, and shipping to ensure high-performance fulfillment.

  • Order & Inventory Accuracy: Troubleshoot order issues (e.g., sync errors, mis-ships) and manage inventory discrepancies through cycle counts, investigation, and reporting.

  • Onboarding & SOP Development: Onboard new clients by establishing standard operating procedures (SOPs), configuring warehouse management systems (WMS), and coordinating inventory intake.

  • Process Improvement & Analysis: Use data from WMS/OMS to analyze fulfillment performance (e.g., shipping metrics, accuracy) and implement improvements.

  • Floor Presence: Split time between the office and the warehouse to ensure client-specific handling instructions and quality expectations are met

  • Experience: 5-7 years of experience in 3PL, logistics, or ecommerce fulfillment, travel requirement 30%

  • WMS Proficiency: Strong familiarity with Warehouse Management Systems (e.g., ShipHero, NetSuite, Blue Yonder).

  • Communication: Excellent written and verbal skills for client-facing meetings and internal coordination.

  • Problem-Solving: Ability to resolve order-level exceptions quickly and trace errors to root causes.

  • Analytical Skills: Proficiency in Excel or Google Sheets for inventory tracking and reporting.

  • Ownership Mindset: Highly proactive with a strong sense of accountability for client outcomes

Key Performance Indicators (KPIs)

  • Order accuracy rate

  • On-time shipment percentage

  • Inventory accuracy (cycle count results)

  • Time to resolution of order-level issues

  • Client satisfaction and retention

Qualifications/ Experience

  • Hold a degree/ diploma preferably with 3-5 years of experience in Logistics solutioning and business development.

  • Highly proficient computer skills in Microsoft Office Suite

  • Experience in 3PL solutions, 4PL carrier management, Road freight, warehousing solutions is preferred.

  • Good interpersonal, communication and influencing skills, leadership, time and task management, the ability to build strong stakeholder relationships, change and innovation

  • Operational logistics acumen combined with strong sense of business development

  • Capable of working independently, focused, and driven, capable of decision making based on facts and data, whilst under pressure yet deliver on time.

  • Excellent communicator, present findings effectively across all levels of the business

  • 30% travel required for customer meetings.

 

 

About Jabil

Jabil is a product solutions company providing comprehensive design, manufacturing, supply chain and product management services. At Jabil, they are a product solutions company focused on empowering brands that have their sights set on empowering the world – it’s their reason for being, and the guiding force driving them to become the most technologically advanced and most trusted in their field. Whether they are serving one of the world’s biggest and best-known brands or the coolest tech startups, their resolve never wavers. They share common desires and values with these brands: to make a difference by empowering a better, healthier, safer, and cleaner world, in all they do.

Jabil Careers

Join Jabil's dynamic team today and be part of a global leader in manufacturing solutions, where innovation meets purposeful design. At Jabil, we offer more than just job opportunities; we provide a platform for professional growth and leadership development in an environment that values diversity and inclusion.

Work You’ll Do

At Jabil, every position plays a critical role in our success. You’ll collaborate with a global team of professionals dedicated to pioneering solutions in various industries. Our culture thrives on innovation and leadership, empowering you to explore new paths and push boundaries.

Why Choose Jabil?

- **Innovative Culture**: Dive into a workplace where innovation is at the core of everything we do. At Jabil, creativity and new ideas lead the way to groundbreaking achievements. - **Diversity and Inclusion**: Join a team where diversity is celebrated. Jabil's commitment to diversity training ensures an inclusive environment where everyone’s voice is heard. - **Career Growth**: With Jabil, your career trajectory is limitless. We offer extensive opportunities for career advancement, from professional development workshops to leadership training programs.

Explore Job Opportunities

Whether you’re looking for an entry-level position or a more experienced role, Jabil has a variety of job opportunities to fit your skills and ambitions. We are continuously hiring talented individuals who are passionate about making a difference.

Internship Programs

Kickstart your career with a Jabil internship. Gain hands-on experience, enhance your skills, and network with industry leaders. Our internships provide a solid foundation for future employment and are a stepping stone to a full-time position at Jabil.

Benefits of Working at Jabil

- **Competitive Benefits**: Enjoy a comprehensive benefits package that supports both your professional and personal life. - **Global Networking**: Connect with colleagues around the world and expand your professional network within the industry. - **Employee Training**: Engage in ongoing training programs designed to hone your skills and enhance your career prospects.

Join Our Team

Ready to advance your career at Jabil? Explore open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players who are ready to make an impact.

Stay Connected

- **Career Insights**: Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. - **Job Alert Emails**: Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Jabil.

Interview and Resume Tips

Prepare for your interview at Jabil with our helpful tips that can make your resume stand out. Learn what we look for in potential hires and how you can effectively showcase your skills and experiences. At Jabil, we are more than just a company; we are a community driven by innovation and committed to fostering a culture of growth and leadership. Join us and transform your career with a world leader in manufacturing solutions.
Learn more about Jabil
Size
238,000 employees
Market Cap
$9.3 billion
Industry
Net Income
$213.9 million
Founded
1966
5 Year Trend
+11.9%
Revenue
$27.5 billion
NASDAQ

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