The Client Partner is a crucial member of the Nimble team, supporting new and current pharmacy partners as the lead point of contact, post launch. As we grow nationwide, you will increase client engagement with Nimble features and create new sales opportunities by aligning pharmacy goals with revenue-focused growth.
You will:- Effectively train and manage a book of business of Nimble pharmacy partners, providing proactive solutions to using Nimble and recommending services/features to improve pharmacy revenue and performance
- Act as a technical advisor to clients, helping them understand how Nimble's solutions integrate with their systems
- Analyze client data to identify optimization opportunities and present findings in a technical yet client-friendly way
- Actively impact pharmacy partner success by understanding pharmacists' workflows, recurring issues, and product performance
- Utilize performance and revenue reports to share potential adoption and growth opportunities with key decision-makers
- Develop durable relationships with owner(s) and staff of partner pharmacies to provide front line support
- Serve as the technical escalation point for key clients when complex issues arise
- Guide clients on API usage, best practices, and troubleshooting common integration issues
- Post launch, liaise between the engineering team and clients to translate technical requirements
- Work closely with the product and engineering teams to stay updated on new features
- Use tools like dashboards, SQL to pull key metrics for customer success
What you bring:- 4+ years of experience in account management, partner/customer success, account retention, upgrading/upselling accounts, client support, sales
- Proactive and confident partner guidance through new Nimble processes
- Positive attitude and ability to work in a fast-paced, constantly evolving environment
- Excellent verbal and written communication skills
- Pharmacy experience highly preferred, but not required
- Bachelor's degree
What's in it for you:- Compassionate and driven colleagues in a collaborative, high-impact environment
- Accelerated career growth in a fast-growing company
- Direct access to executives and a transparent company culture
- Rare opportunity to change an industry and lives of millions
- We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
- Medical / Dental / Vision / 401K package that fits your needs
- Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
- 11 Paid Holidays
- Work out of our HQ in beautiful downtown Redwood City
$100,000 - $100,000 a year
Base salary plus commission
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
