Location: This is a remote role with up to 50% travel for client meetings. Candidates must reside within one of the preferred locations. Those located within 25 miles of a DXC office are required to work onsite two (2) days per week.
- Northeast Region: Preference is for candidates based in the New Jersey metro area or within reasonable driving distance for day trip client travel.
Overview: The Account Client Relationship Partner acts as the primary advisor and relationship owner for key enterprise accounts. This role merges strategic sales, relationship development, and account management to foster business growth, ensure client satisfaction, and nurture long-term executive-level relationships.
Key ResponsibilitiesBusiness Growth and Opportunity Development- Lead and grow a strategic Consumer Products & Retail account with full ownership of revenue, bookings, and profitability
- Develop and execute account strategies to drive long-term relationships and solve critical client challenges
- Serve as a trusted advisor, building strong relationships with senior stakeholders and key decision-makers
- Drive profitable growth through up-sell, cross-sell, and positioning for major opportunities and bids
- Partner with cross-functional teams to ensure successful delivery and aligned execution
- Lead and support account teams to achieve objectives and maintain high client satisfaction
- Deliver business reviews and insights, continuously adjusting strategy based on performance and market trends
- Represent the organization externally to strengthen relationships and promote brand presence
Client-Centric Culture and Relationship Management- Guarantee responsiveness to client needs and proactively identify areas for service, staffing, and operational improvement.
- Build trust through transparency, honest dialogue, and consistent communication with clients.
- Promote a client-centric culture within delivery teams, ensuring value-added services beyond standard engagements.
Planning and Account Leadership- Lead the strategic planning process for assigned accounts, aligning client objectives with organizational capabilities to achieve growth.
- Develop and implement account strategies that meet revenue goals, profitability targets, and long-term client satisfaction.
- Facilitate high-level strategic discussions and negotiations with C-suite executives, ensuring alignment with clients' business aims.
- Serve as the senior-most point of contact for assigned strategic clients, maintaining and enhancing executive-level relationships.
Financial and Resource Management- Supervise the execution of business plans, ensuring consistent and efficient operations across personnel, marketing, customer service, and accounting.
- Provide strategic oversight of multiple engagement teams, ensuring quality and alignment with client expectations.
- Monitor project execution, staffing, and workflow to ensure the operational and financial health of assigned accounts.
- Engage in steering committee meetings and executive governance sessions to guide delivery strategy and guarantee service excellence.
- Manage account profit and loss, ensuring suitable financial structures and resource allocation.
- Oversee expenses related to business/accounts, balancing cost-saving measures with needs.
- Develop and manage budgets to ensure activities are properly funded and aligned with strategic objectives.
Required Qualifications- Bachelor's degree or equivalent combination of education and experience
- 15+ years of experience in business management, consulting, or account management, demonstrating expertise in technology and business transformation.
- 10+ years in a supervisory or management capacity, including experience in managing and growing significant client relationships.
- A proven track record of achieving new business development, revenue, and profitability targets and managing profit-and-loss for large accounts, ideally within the retail and consumer industries.
- Experience within a global organization of considerable size, scope, and complexity.
- Strong strategic thinking, business acumen, and commercial awareness.
- Exceptional communication and presentation skills, able to engage effectively with C-suite executives.
- Strong analytical and problem-solving abilities for quantitative analysis and decision-making.
- Executive presence with the ability to build trust at senior levels.
- A deep understanding of industry trends, business challenges, and technology solutions.
- Excellence in stakeholder management, conflict resolution, and team leadership.
Success Metrics- Revenue growth and profitability within assigned account(s).
- Development of new business opportunities and pipeline growth.
- Client satisfaction and retention rates.
- Quality of delivery and project results.
- Team performance, development, and alignment with organizational goals.
This role is essential to the organization's success, requiring a leader who can integrate strategic vision with operational execution while sustaining strong client relationships at all levels.
Must be legally authorized to work in the United States without requiring sponsorship now or in the future. Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $126,100 - $189,100.
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
