Tinuiti

Client Partner Account Director

Tinuiti$100K — $120K *
US-AnywhereRemote in United States
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7-10 years of experience in Client Partner roles with a proven track record of executing successful campaigns.
  • Expertise in multiple digital platforms and analytics tools, including Google Analytics and Pathmatics.
  • Demonstrated success in analyzing data to drive marketing decisions.
  • Advanced skills in Microsoft Excel & PowerPoint.
  • Strong multitasking and time management abilities across various clients and internal initiatives.
  • Excellent communication and interpersonal skills for collaboration across teams.

Responsibilities

  • Foster strong relationships with clients to identify opportunities for growth and cross-selling.
  • Utilize business acumen to provide strategic guidance based on clients' industry trends and KPIs.
  • Champion innovative solutions that aim to enhance client success and potentially earn awards.
  • Collaborate with cross-functional teams to ensure client solutions align with overall business goals.
  • Serve as the main point of contact for client communications, providing timely updates and resolving concerns.
  • Educate clients on strategic directions to reinforce their confidence in the company's expertise.
  • Maintain in-depth knowledge of industry developments to enhance client strategies and recommendations.

Benefits

  • Unlimited paid time off (PTO) and a fully remote work environment for enhanced work-life balance.
  • Comprehensive healthcare packages including Medical, Dental, Vision, Life & Disability coverage.
  • Retirement plan with a 100% match on contributions up to 4%.
  • Access to unique wellness perks including telemedicine and teletherapy services at no cost.
  • 16 weeks of fully paid parental leave for birthing parents and 12 weeks for partners after a child's birth or adoption.
  • Opportunities for continuous learning and professional development through various programs.
Full Job Description
As the Client Partner Account Director you will: 
  • Account Management: Foster strong, transparent relationships with clients. Identify and pursue opportunities for account growth and cross-selling, aligning with the client’s strategic goals and the company’s offerings.

  • Business Acumen and Financial KPIs: Utilize a deep understanding of the clients' business, industry trends, and KPIs to offer strategic guidance and impactful solutions.

  • Innovation and Thought Leadership: Champion innovative thinking within the team, inspiring the development of leading-edge solutions that drive client success and potentially win awards.

  • Team Collaboration: Work closely with Tinuiti cross-functional teams, including marketing, sales, and product development, to ensure that client solutions are aligned with overall business goals.

  • Client Communication: Serve as the point of contact for client communications, ensuring that clients receive timely updates on project progress and outcomes. Address client concerns, resolving issues swiftly and efficiently to maintain client satisfaction.

  • Client Education: Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise.

  • Industry Expertise: Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations

  • Channel Expertise: Leverage strong knowledge of multiple digital channels (SEM, SEO, CRO, Social, Shopping, Display, etc.) to develop strategic plans, clearly tying channel recommendations to the client’s business goals


Professional Qualifications: 
  • 7-10 years of experience in Client Partner roles with a proven track record of executing successful campaigns.

  • Expertise in multiple digital platforms and how they work together. Google Analytics. Research tools such as: Pathmatics, SimilarWeb, Kantar/Vivvix, Resonate, Commspoint.

  • Demonstrated success analyzing data and using analytics tools to drive marketing decisions

  • Advanced computer skills including Microsoft Excel & PowerPoint

  • Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives.

  • Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams.

The hiring salary range for this role is $100,000 - $120,000. We also offer an incentive pay program (RevShare) comprising a monthly variable revenue payment opportunity and a discretionary annual performance bonus. 

Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, parity with other team members, and alignment with market data. We will provide more information on our benefits, incentive pay, and equity upon request. Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. a7 8-5-101 et seq. 

#LI-LK1

FLSA Classification: Exempt


Benefits:

Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, youe28099re able to bring your best self to work. Thate28099s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. Wee28099re proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.

Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts

Retirement: Match up to 4% of your contributions at 100%

Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity

Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.

Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources


Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

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