Citigroup, Inc

Client Onboarding Manager

Citigroup, Inc • $88K — $132K *
Mississauga, ON L4T 0A1In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-8 years of experience in account maintenance and documentation review, preferably with cash products.
  • Strong interpersonal communication skills for engaging with business partners.
  • Excellent written and verbal communication abilities.
  • Proven project management expertise with financial cost management skills.
  • Advanced prioritization and execution capabilities in customer service contexts.
  • Ability to navigate complex compliance and risk management environments, including coaching and talent retention.
  • Fluency in English required; proficiency in Japanese is a valuable asset.

Responsibilities

  • Manage customer interactions and oversee documentation processes for account setups.
  • Exhibit strong organizational skills; ensure timely and accurate account opening.
  • Lead day-to-day account maintenance efforts, prioritizing high-quality service delivery.
  • Coordinate project management tasks within account services, fostering cross-functional teamwork.
  • Develop new procedures and analyze departmental issues that impact performance.
  • Promote cross-training among team members to enhance skill sets.
  • Monitor customer satisfaction and implement process improvements.

Benefits

  • Opportunities for professional development, including coaching and mentorship.
  • Exposure to various cross-functional teams enhancing teamwork skills.
  • A supportive environment that encourages innovation and process improvements.
  • Access to a robust risk management framework to guide decision-making.
Full Job Description
The Client Onboarding Manager is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:
  • Responsible for customer interaction, documentation issuance, review and system setups.
  • Demonstrates high level of diligence, motivation and organizational skills.
  • Focuses on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues.
  • Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
  • Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
  • Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
  • Encourages cross functional training for staffs to enrich their skill base.
  • Optimizes manpower to achieve higher productivity levels.
  • Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
  • Monitors customer satisfaction and service level and drives process changes. Provides innovative solutions to clients. Ensures a strong and robust processing environment with effective controls.
  • Establishes risk management practice. Maintains a culture of risk and controls in the team through various processes and check points.
  • Identifies means to reduce transaction defects (internal and external). Develops performance matrices to track defects, productivity.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 5-8 years of previous experience in documentation review, account Maintenance and related Cash products preferred.
  • Good interpersonal communication skills. Able to communicate with internal and external business partners.
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Demonstrated Project management skill including financial cost management skill.
  • Advanced execution skills in a prioritiziation mode. Exposure to Customer Service and handling of system, testing and rollouts.
  • Ability to achieve business objectives without compromising on controls and risk parameters established. Ability to interact confidently with senior management and / or regulators. Ability to coach and develop people, identifying and retaining talent. Able to partner with businesses and other support functions at senior levels in setting strategy and priorities. Able to strive under pressure and covert opportunity from risk. Should be open to working staggered hour /shift / over weekend and on public holidays. To ensure excellent rapport with internal stakeholders including peers and seniors and duly provide inputs to the team and ensure timely resolution of all issues, wherever there are business risks and the issues need to get addressed such cases should be raised to the senior's forum for appropriate action and advice.
  • Proficient knowledge of English (written and spoken).
  • Japanese language proficiency a plus

Education:
  • Bachelor's/University degree or equivalent experience
  • Project Management Professional (PMP) is an asset


Job Family Group:
Customer Service

Job Family:
Institutional Client Onboarding

Time Type:
Full time

Primary Location Full Time Salary Range:
$88,240.00 - $132,360.00

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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