3-5 years experience in Life & Health insurance account management
Proven relationship management skills with a client-focused approach
Strong understanding of underwriting guidelines and insurance coverage
Excellent skills in communication, negotiation, and problem resolution
Proficient in Salesforce or similar agency management systems
Active Life & Health insurance license
Detail-oriented with strong time management abilities
Responsibilities
Serve as the main contact for clients, managing their insurance needs independently
Lead renewal and remarketing efforts, ensuring optimal coverage and pricing
Advise clients on coverage gaps and strategic insurance choices
Oversee the onboarding of new accounts and analyze underwriting data
Resolve complex client issues in collaboration with underwriters and teams
Maintain accurate client records and document all service activities
Mentor junior team members when necessary
Benefits
Medical, Dental, Vision insurance
Life Insurance and Accidental Death & Dismemberment (AD&D)
Flexible Spending Account (FSA) / Health Savings Account (HSA)
Accident, Critical Illness, and Hospital Indemnity Insurance
Supplemental Health Insurance options
Employee Assistance Program (EAP)
Pet Insurance
11 Paid Holidays
Flexible Paid Time Off (PTO)
401K retirement plan
Full Job Description
Job Description
Duties and Responsibilities:
Serve as the primary day-to-day contact for a designated book of clients, managing their insurance needs with minimal oversight.
Lead the renewal and remarketing process, coordinating with carriers to secure optimal coverage and pricing. Provide consultative guidance to clients on coverage gaps, policy structures, and strategic insurance decisions. Oversee onboarding of new accounts, including collection and analysis of underwriting data.
Troubleshoot complex client issues, working with underwriters and internal teams to resolve problems efficiently. Manage endorsements, claims inquiries, audits, and other service items with high attention to detail.
Utilize agency management system to maintain comprehensive, accurate client records and document all servicing activities.
Mentor or support more junior account team members as needed.
Stay informed on industry trends, product offerings, and regulatory changes impacting clients.
Coordinate and present an annual open enrollment meetings
Qualifications
3-5 years of experience in insurance account management in Life & Health lines.
Proven ability to manage a book of business and build long-term client relationships.
Strong understanding of carrier underwriting guidelines and coverage forms.
Excellent communication, negotiation, and problem-solving skills.
Proficient in Salesforce or comparable agency management systems.
Active insurance license(s) in Life & Health.
Detail-oriented with strong time management skills and the ability to work independently.
Experience in supporting clients in alternative funding (Preferred)
Industry designations: CEBS - Certified Employee Benefit Specialist, GBA - Group Benefits Associate, RHU - Registered Health Underwriter, CBP - Certified Benefits Professional, PHR / SPHR, CSFS - Certified Self-Funding Specialist (Highly Preferred)
