3-5 years in insurance account management specializing in Life & Health.
Proven track record in managing a book of business and fostering client relationships.
Strong grasp of carrier underwriting guidelines and coverage forms.
Excellent communication, negotiation, and problem-solving skills.
Proficient in Salesforce or similar agency management systems.
Active Life & Health insurance license(s) required.
Detail-oriented with strong time management and independence.
Responsibilities
Serve as the primary contact for a specified client book, managing insurance needs independently.
Lead the renewal and remarketing process, ensuring optimal coverage and pricing.
Troubleshoot and resolve complex client issues with underwriters and internal teams.
Maintain accurate client records and document servicing activities using agency management systems.
Mentor or assist junior account team members as needed.
Stay updated on industry trends and regulatory changes relevant to clients.
Coordinate and conduct annual open enrollment meetings.
Benefits
Medical, Dental, Vision coverage.
Life Insurance and AD&D.
Flexible Spending Account (FSA) / Health Savings Account (HSA).
Accident and Critical Illness insurance options.
Hospital Indemnity and Supplemental Health Insurance.
Employee Assistance Program (EAP).
Pet Insurance available.
11 Paid Holidays annually.
Flexible Paid Time Off (PTO).
401K retirement plan.
Full Job Description
Job Description
Duties and Responsibilities:
Serve as the primary day-to-day contact for a designated book of clients, managing their insurance needs with minimal oversight.
Lead the renewal and remarketing process, coordinating with carriers to secure optimal coverage and pricing. Provide consultative guidance to clients on coverage gaps, policy structures, and strategic insurance decisions. Oversee onboarding of new accounts, including collection and analysis of underwriting data.
Troubleshoot complex client issues, working with underwriters and internal teams to resolve problems efficiently. Manage endorsements, claims inquiries, audits, and other service items with high attention to detail.
Utilize agency management system to maintain comprehensive, accurate client records and document all servicing activities.
Mentor or support more junior account team members as needed.
Stay informed on industry trends, product offerings, and regulatory changes impacting clients.
Coordinate and present an annual open enrollment meetings
Qualifications
3-5 years of experience in insurance account management in Life & Health lines.
Proven ability to manage a book of business and build long-term client relationships.
Strong understanding of carrier underwriting guidelines and coverage forms.
Excellent communication, negotiation, and problem-solving skills.
Proficient in Salesforce or comparable agency management systems.
Active insurance license(s) in Life & Health.
Detail-oriented with strong time management skills and the ability to work independently.
Experience in supporting clients in alternative funding (Preferred)
Industry designations: CEBS - Certified Employee Benefit Specialist, GBA - Group Benefits Associate, RHU - Registered Health Underwriter, CBP - Certified Benefits Professional, PHR / SPHR, CSFS - Certified Self-Funding Specialist (Highly Preferred)
