IBM

Client Growth Leader-Consulting- Quebec/Le responsable du développement de la clientèle (CGL)

IBM$110K — $130K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Associate's Degree required, Bachelor's Degree preferred.
  • Deep industry knowledge in sectors like Retail, CPG, and Distribution.
  • Strong understanding of digital transformation, including Cloud, Data & AI, and enterprise platforms.
  • Experience in pricing strategies and deal structuring.
  • Proven ability to manage executive-level relationships and influence senior stakeholders.
  • Experience in sales leadership and pipeline management.
  • Bilingual in English and French is mandatory.

Responsibilities

  • Manage growth and client satisfaction for a designated portfolio of strategic accounts.
  • Shape opportunities through executive relationship management and sales leadership.
  • Oversee delivery by mobilizing cross-functional teams to align solutions with client priorities.
  • Develop long-term account strategies and identify growth opportunities.
  • Navigate complex stakeholder environments and manage client expectations effectively.
  • Drive performance and accountability across project teams and initiatives.
  • Ensure operational excellence through governance, forecasting, and quality assurance.

Benefits

  • Work with a diverse portfolio of strategic clients.
  • Collaborate with cross-functional teams and industry leaders.
  • Opportunity to shape transformative solutions for clients.
  • Access to continuous learning and professional development resources.
  • Flexibility in managing various client engagements.
Full Job Description
Your role and responsibilities

The Client Growth Leader (CGL) at IBM Consulting is accountable for the overall performance, growth, and client satisfaction of a defined portfolio of strategic accounts. This role combines executive relationship management, sales leadership, and delivery oversight-mobilizing cross-functional teams to shape opportunities, drive revenue, and deliver end-to-end transformation aligned to client business priorities.

Required education

Associate's Degree/College Diploma

Preferred education

Bachelor's Degree

Required technical and professional expertise

1. Technical Expertise

Industry & Domain Knowledge
  • Deep understanding of the client's industry (e.g., Retail, CPG, Distribution).
  • Knowledge of value chains, market dynamics, and competitive landscape.
  • Familiarity with regulatory and operational constraints.

Business & Technology Integration
  • Strong grasp of digital transformation levers:
    • Cloud (Hybrid Cloud, hyperscalers)
    • Data & AI (analytics, GenAI use cases)
    • Enterprise platforms (SAP, Salesforce, Oracle, etc.)
  • Ability to connect business strategy to technology execution.

Financial & Commercial Acumen
  • Pricing strategies and deal structuring.
  • Margin optimization and cost levers.
  • Understanding of contracts (MSA, SOW, SLAs, risk-sharing).


2. Professional Expertise

Executive Relationship Management
  • Trusted advisor to C-suite (CIO, CFO, COO, CDO).
  • Ability to influence senior stakeholders and shape agendas.
  • Strong communication and storytelling skills.

Sales & Growth Leadership
  • Pipeline creation and deal orchestration.
  • Opportunity shaping and win strategy.
  • Ecosystem engagement (partners like SAP, AWS, Microsoft, etc.)

Strategic Thinking
  • Ability to define long-term account strategy.
  • Align IBM capabilities with client transformation priorities.
  • Identify white space and growth opportunities.

Leadership & Team Orchestration
  • Lead cross-functional teams (consulting, tech, delivery, partners)
  • Coach senior practitioners and account teams.
  • Drive accountability and performance across the portfolio.

Stakeholder & Change Management
  • Navigate complex stakeholder environments.
  • Manage client expectations and internal alignment.
  • Drive change adoption in large organizations.

Operational Excellence
  • Portfolio governance (revenue, margin, utilization).
  • Forecasting accuracy and performance tracking.
  • Quality assurance and client satisfaction.

3. Personal Attributes (often expected but less explicit)
  • Executive presence and credibility.
  • High resilience and decision-making under pressure.
  • Strong negotiation and conflict resolution skills.
  • Collaborative and ecosystem-oriented mindset.


Preferred technical and professional experience

Solutioning & Architecture Awareness
  • High-level understanding of:
    • Enterprise architecture
    • Integration patterns
    • Platform modernization
  • Ability to challenge and shape solution designs (without being hands-on technical)
Delivery Oversight
  • Knowledge of delivery methodologies:
    • Agile / Hybrid delivery models
    • Large program governance
  • Risk management and mitigation strategies


Language Requirement (Bilingualism)

This position requires proficiency in both French and English. Due to the project-based nature of this consulting work, you may be assigned to a variety of client engagements based on business needs. These assignments often involve collaboration with clients, partners, and internal teams located both within and outside Québec. As a result, the ability to communicate effectively in English is necessary for certain mandates. The variability of assignments and the need to ensure continuity of service across projects make bilingualism necessary for this role.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application.

About IBM

Sequent Computer Systems designs and manufactures multiprocessing computer systems based on Cache Coherent Non-Uniform Memory Access architecture, which are used primarily as application and database servers for commercial applications. Through a partnership with Oracle Corporation, Sequent became a dominant high-end UNIX platform in the late 1980s and early 1990s. Later it introduced a next-generation high-end platform for UNIX and Windows NT based on non-uniform memory access architecture, NUMA-Q. Sequent Computer Systems, Inc. was incorporated in 1983 and is based in Beaverton, Oregon. In July 1999 Sequent Computer Systems, Inc. was acquired by International Business Machines Corp.

IBM Careers

Joining IBM presents a prime opportunity to be part of our global team of professionals, leading the way in technological innovation and business solutions. At IBM, we offer more than just job opportunities; we provide a platform for growth, leadership development, and a chance to be at the forefront of industry innovation. Work You’ll Do At IBM, your work impacts global markets and helps reshape industries. As part of our team, you will contribute to projects that harness the power of cloud computing, AI, and blockchain technologies. With IBM, you are positioned to lead in the marketplace, leveraging our deep industry expertise and commitment to digital innovation. Transform Your Career IBM is not just a company; it's a culture of innovation and leadership. We are committed to diversity and providing an inclusive environment where all professionals can thrive. Joining IBM means being part of a team that values your unique skills and perspectives. IBM offers a variety of career paths, including full-time positions and internships, that allow you to explore your interests and develop new skills. Our professional development programs are designed to help you grow at every stage of your career, featuring robust training, certification support, and opportunities for advancement. Innovate with Us Engage in work that matters with a team of over 350,000 IBMers worldwide, driving progress in over 170 countries. At IBM, innovation isn’t just about technology, it’s about transforming how businesses operate and compete. Your work will deliver solutions that anticipate and fulfill the needs of our clients in an ever-evolving landscape. Be Part of a Great Team IBMers are diverse, talented, and globally connected. You’ll collaborate with thought leaders and industry experts who are shaping the future of technology. Our culture fosters creativity, teamwork, and the continuous pursuit of excellence. Networking and Professional Growth IBM is deeply invested in the professional growth of its employees. We encourage networking within the company to foster connections that can lead to greater innovation and career advancement. Our leadership is committed to providing every employee with the tools they need to succeed, from mentorship programs to diversity training. Explore Job Opportunities Whether you’re looking for an internship, a graduate role, or a leadership position, IBM offers a range of career opportunities. Our hiring process is designed to be transparent and fair, providing you with all the resources you need to succeed in your interview and resume preparation. Stay Connected Join Our Team Discover the various positions available that match your skills and interests. At IBM, we look for passionate, curious, and solution-driven team players. Explore our open positions and find where you can make a difference. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at IBM. Join IBM and be part of a legacy of leadership and innovation. Shape your future and build a career designed to last.
Learn more about IBM
Size
307,600 employees
Market Cap
$128 billion
Industry
Net Income
$5.5 billion
Founded
1911
5 Year Trend
-6.4%
Revenue
$73.6 billion
NASDAQ

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