Position Overview:
We are in an exciting stage of growth and are seeking a client-focused, results-driven Client Experience Manager to help us elevate our in-clinic experience and build the foundation of our sales team. This is a unique opportunity to join a high-growth clinic while making a direct impact on our patient experience and overall success.
Key Responsibilities:
Sales & Client Experience
- Conduct high-touch pre-treatment consultations with new and existing clients
- Build strong rapport with clients to understand their goals and develop personalized treatment plans
- Educate clients on our full suite of treatments, packages, and skincare offerings
- Cross-sell and upsell relevant services and products to maximize client outcomes and clinic revenue
- Maintain exceptional professionalism and emotional intelligence when discussing pricing, memberships, and long-term care plans
- Follow up post-treatment to ensure satisfaction and support repeat visits
Clinic Operations & Leadership
- Help establish a scalable client consultation and sales process
- Collaborate with clinical staff to ensure seamless handoffs and premium care delivery
- Track and report on key performance indicators (KPIs) such as conversion rates, rebooking, and revenue per consult
- Support training and mentoring of future team members as we build our sales organization
Community & Client Growth
- Plan and execute clinic and community events including open houses to drive brand awareness and new client acquisition
- Develop and maintain local partnerships with complementary businesses to generate and maintain referral pipelines
- Serve as the face of the clinic at local events, pop-ups, and networking opportunities
- Own and manage the clinic's CRM system: maintaining accurate client records, tracking leads through the acquisition funnel, and implementing follow-up workflows to convert prospects into loyal clients
- Analyze CRM data to identify trends, re-engagement opportunities, and gaps in the client journey
Who You Are:
- 3+ years of experience in a high-end B2C, consultative sales role-ideally in aesthetics, beauty, wellness, or luxury retail
- Proven success in meeting or exceeding sales goals in a high-touch, relationship-based environment
- Strong interpersonal skills, high emotional intelligence, and natural consultative selling instincts
- Polished communicator, comfortable guiding clients through complex treatment decisions
- Highly organized and self-motivated, with the ability to thrive in a fast-paced, growing clinic environment
- Tech-savvy-comfortable using EMR/CRM systems, Google Workspace, and basic data tools
Preferred:
- Experience in a medical aesthetics or wellness clinic setting
- Familiarity with treatments such as Botox, fillers, lasers, body contouring, and advanced skincare
Additional Information:
- Competitive compensation including salary and commission. On average, Client Experience Manager earn approximately $75,000 to $125,000+ annually. Note that commission is uncapped.
- Discounts to products and services offered in the clinic
- Health Insurance
- Full-time position
