Anatomic Pathology Client Experience Manager to join our team, due to travel requirements this position will be based out of Washington, Oregon or California. This position will require 30-40% travel.
Work Schedule: Monday - Friday, 8:00 am - 5:00 pm PST
Work Location: Remote, will be based out of Washington, Oregon or California
Job Responsibilities- Supervise the day to day operations of the AP Client Experience department
- Ensure laboratory tests are accurately performed and results are reported in a timely manner
- Directly supervise, train, and mentor laboratory personnel of the department
- Monitor daily workflow in the lab
- Research and resolve any production errors while escalating when necessary
- Engage in continuous process and service level improvements
- Ensure all equipment is being properly maintained through Quality Control
- Prepare and maintain Quality Assurance records and documents
- Evaluate new process improvements and make appropriate recommendations
- Meet regularly with direct reports to provide coaching and feedback for their development
- Ensure all work is in accordance with state and Federal regulations
- Responsible for administering and managing policies and procedures
- Process and maintain payroll and personnel files
- Leading a multi-site team that supports providers, patients and stakeholders
Minimum Qualifications- High School Diploma or GED Equivalent
- 5 years or more of experience in client services, operations, or laboratory support within healthcare environment
- 3 years or more of Leadership experience
Preferred Qualifications- Current or prior Labcorp experience
- 5 years or more of experience within Anatomic Pathology
Additional Job Standards- Strong understanding of laboratory workflows, including accessioning, reporting, and client communications
- Demonstrated commitment to exceptional client service, with a strong customer focus and the ability to engage with empathy and sensitivity when supporting patients and healthcare providers.
- Demonstrated leadership experience managing teams, ideally across multiple locations
- Proven ability to drive process standardization and operational improvement initiatives
- Excellent communication, problem-solving, and stakeholder management skills
- Highly self-motivated and resourceful, with the ability to work independently, take initiative, and demonstrate persistence in driving tasks and resolving challenges.
Application Window Closes: 7/24/26**Pay Range: $90,000 - $110,000 annuallyAll job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
