Marsh McLennan

Client Executive Retirement Services

Marsh McLennan • $92K — $172K *
San Francisco, CA 94112In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of experience with corporate retirement plans
  • Bachelor's degree preferred with 1 financial/benefits designation
  • FINRA Series 65 or 66 preferred (or complete within 4 months)
  • AIF designation or willingness to achieve within 6 months
  • Demonstrated increasing responsibility in similar roles
  • Knowledge of Employee Health & Benefits marketplace and legislation
  • Strong communication skills for client interactions

Responsibilities

  • Oversee ongoing client service activities to ensure satisfaction
  • Meet regularly with clients to manage expectations and service quality
  • Drive business retention goals through relationship management
  • Facilitate employee education and engagement initiatives
  • Advise team in resolving client issues and concerns
  • Manage marketing efforts and renewals for existing plans
  • Lead and mentor Client Service Team members for high performance

Benefits

  • Health and welfare benefits
  • Tuition assistance
  • 401K savings plans and retirement programs
  • Employee assistance programs
Full Job Description
Responsible for retention of existing business and the development of business within assigned accounts. Client Service Executive associates acts as a leader for the Retirement Services team.
Essential Duties & Responsibilities
  • Oversee ongoing client service activities.
    • Meet with the clients throughout the year to ensure a high level of service and that client expectations are being met.
    • Responsible for meeting business retention goals.
    • Participate in development of new business with existing clients by providing employee education and increasing contributions. Develop strong business relationships and client trust.
    • Ensure client compliance with annual plan testing and form 5500 filing procedures as applicable.
    • Advise Client Service Team, if needed, in resolving routine client concerns. Investigate any reoccurring and non-routine client and carrier concerns and bring to a successful resolution.
    • Facilitate and deliver employee education sessions for Open Enrollment as well as ongoing employee engagement throughout the year.
    • Troubleshoot client requests for service related issues.
    • Assist with client related M&A activity.
  • Manage the marketing of existing plans.
    • Coordinate coverage placement through instructions provided to Client Service Team.
    • Provide direction to Client Service Team in the preparation of employee communication materials.
    • Advise, inform and involve Client Sales Executive as required in marketing process.
    • Prepare and present renewal outcomes to the client in a timely manner.
    • Recommend improvements based on changing employee benefit legislation, suggest strategies to address client concerns, and provide resolutions if discrepancies, errors or inconsistencies are contained within the information.
    • Manage the transition timeline for converting to a new provider.
    • Conduct employee meetings to communicate benefit options as needed.
    • Responsible for reviewing contracts, plan documents, Summary Plan Descriptions and other legal documents for accuracy and ensuring all material is sent to client in a timely manner.
  • Act as a leader for Client Service Team members.
    • Create an environment oriented to trust, open communication, and cohesive team effort.
    • Facilitate problem solving and collaboration when faced with client difficulties.
    • Focus the team on client requirements, familiarizing them with client specifications, work procedures and processes, quality standards, techniques and tools to support performance.


  • Provide necessary business information to enhance the team's professional development.
  • Ensure deliverables satisfy client requirements, cost and schedule.
  • Work closely with Director of Employee Health & Benefits Division, Benefits Service Manager and Director of Operations to obtain necessary resources to support the team's requirements, discuss project impediments, and to escalate issues which cannot be resolved by the team.
  • Review quarterly production and activity reports.
  • Ensure good file maintenance with documentation of account issues and maintenance of the Agency Management System.
  • Establish and consistently maintain effective and positive working relationships with Associates and clients.
Education and/or Experience
  • A minimum of 7 years experience servicing corporate retirement plans.
  • Bachelor degree strongly preferred plus at least 1 recognized financial/benefits industry designation
  • FINRA Series 65 or 66 preferred or willingness to achieve within 4 months of hire.
  • AIF designation or willingness to achieve within 6 months of date of hire.
  • Professional history must show increasing levels responsibility directly related to the performance of the above duties.
  • Familiarity with the Employee Health & Benefits marketplace to include unique business industry needs, educational and professional development associations, carriers, and other broker agencies.
  • Basic financial analysis technical knowledge and understanding of various investment and group retirement plans federal and state legislation.
  • Ability to make independent decisions and use good judgment in addressing and servicing client needs.
  • Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format.
  • Maintain a valid unrestricted Life and Disability License in California and meet the continuing education requirements.
  • Maintain a valid California driver's license and dependable transportation.
  • Must have knowledge of general office personal computing with the ability and willingness to learn and use all computer programs as required to include MS Windows 7, Office 2010, and various financial industry software.
Work Environment & Physical Demands
  • Ability to use computer keyboard and sit in a stationary position for extended periods as well as the use of office equipment such as fax and copy machines, and telephones. Work is performed in a typical interior/office work environment.
  • Travel to client sites is required. Usually travel is within driving distance, but may occasionally consist of 2 - 5 night stay out of town
  • Extended work hours (10 - 12 hrs/day) required on occasion to attend and participate in networking and industry functions that begin before the workday, and may extend into the evening.


#LI-DNI

#MMAWest

The applicable base salary range for this role is $92,400 to $172,100.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

About Marsh McLennan

Marsh McLennan Careers

Join the exceptional team at Marsh McLennan, a global leader in professional services, offering unparalleled job opportunities in insurance, risk management, and consultancy. As the company propels forward, it invites dedicated professionals to contribute to a culture of innovation, leadership, and growth.

Work You’ll Do

At Marsh McLennan, you will engage with complex challenges that push the boundaries of your skills and knowledge. Our team thrives on diversity and the shared goal of delivering impactful solutions to our clients worldwide. By joining us, you will be part of a culture that values diversity training and leadership development, ensuring every team member is equipped for success.

Explore Professional Growth

Marsh McLennan is committed to the professional growth of its employees. Whether you are seeking a position that offers a path to leadership or looking for robust internship programs to kickstart your career, Marsh McLennan provides the resources and global platform to propel your ambitions into achievements. Our benefits package is designed to support the well-being and continuous professional development of all staff, from entry-level to senior leadership roles.

Innovative Work Environment

Our company is at the forefront of industry innovation. The collaboration between experienced professionals and fresh talent generates dynamic solutions that keep Marsh McLennan at the cutting edge of the industry. Our team is encouraged to lead with creativity and embrace new ideas, driving the company’s legacy of pioneering industry-first solutions.

Join Our Team

Marsh McLennan is hiring! Explore the multitude of job opportunities on our careers page, from strategic advisory roles to operational excellence positions. We look for passionate, curious, and solution-driven team players. Enhance your career with Marsh McLennan, where your skills will be honed through challenging projects and high-impact strategies.

Networking and Career Advancement

Networking at Marsh McLennan opens doors to enriching connections and countless opportunities within the industry. Our professionals benefit from an environment that fosters networking through events, professional groups, and collaborative projects. With Marsh McLennan, career advancement is not just a possibility—it is an expectation.

Prepare for Your Interview

Ready to apply? Make sure your resume highlights your most relevant experiences and skills tailored to the position you are applying for. Our interview process is designed to understand your capabilities and fit with our team’s goals and values. Prepare to discuss how your background, experiences, and professional aspirations align with the opportunities at Marsh McLennan.

Stay Connected

Keep up to date with the latest from Marsh McLennan: - **Career Insights**: Gain insider perspectives and industry-leading insights through our careers blog. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities awaiting at Marsh McLennan, where your professional journey is just the beginning. Join us in shaping a future defined by insight, integrity, and innovation.
Learn more about Marsh McLennan
Size
83,000 employees
Market Cap
$82.6 billion
Industry
Finance & Insurance
Net Income
$2 billion
Founded
1914
5 Year Trend
+8.5%
Revenue
$17.2 billion
NASDAQ
MMC
* Ladders Estimates

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