7+ years of experience managing complex commercial insurance accounts
In-depth knowledge of Property & Casualty and Life & Health insurance products
Strong strategic thinking and analytical skills for managing profitability
Exceptional communication, negotiation, and presentation abilities
Proficient in AMS360 or similar agency management systems
Active insurance licenses required in applicable lines
Advanced certifications like CIC, CRM, CPCU are strongly preferred
Responsibilities
Serve as the primary contact and trusted advisor for multi-location commercial accounts
Develop customized service plans and risk strategies tailored to client needs
Lead client engagement through meetings and renewal strategy sessions
Collaborate with producers and practice leaders to drive service and growth
Manage the renewal process from strategy through execution
Analyze assigned business for revenue growth and profitability
Monitor market conditions and negotiate optimal terms with carriers
Benefits
Medical, Dental, Vision insurance
Life Insurance and AD&D coverage
Flexible Spending Account (FSA) / Health Savings Account (HSA)
Accident and Critical Illness insurance
Hospital Indemnity and Supplemental Health Insurance
Employee Assistance Program (EAP)
Pet Insurance
11 Paid Holidays
Flexible Paid Time Off (PTO)
401K retirement plan
Full Job Description
Job Description
Duties and Responsibilities:
Client Relationship Management & Strategy
Serve as the lead point of contact and trusted advisor for a portfolio of complex, often multi-location or multi-line commercial accounts.
Develop tailored service plans and risk management strategies in alignment with each client's industry, risk tolerance, and business objectives.
Lead client meetings, renewal strategy sessions, and coverage consultations, providing expert-level advisement and advocacy.
Collaborate closely with producers and practice leaders to present unified service and growth strategies.
Actively manage the renewal process from strategy to execution, including marketing, proposal development, and policy negotiations.
Book Management & Profitability
Strategically analyze assigned book of business to ensure revenue growth and account profitability.
Proactively identify cross-sell opportunities and gaps in coverage; coordinate with internal teams and producers to offer complementary insurance lines.
Monitor carrier performance, pricing trends, and market conditions to inform placement decisions and negotiate optimal terms.
Ensure accurate and timely updates in AMS360 and all related systems for policy changes, notes, and documentation.
Identify underperforming accounts and create action plans to improve margins or address servicing issues.
Operational Excellence
Provide technical support and guidance to Client Managers and junior team members as needed.
Act as a subject matter expert and resource in internal planning sessions, special projects, or escalated client service issues.
Maintain strong knowledge of industry regulations, carrier appetites, and best practices in both P&C and Life & Health lines.
Ensure service delivery aligns with agency standards, regulatory requirements, and client expectations.
Qualifications
7+ years of experience in insurance account management, with a demonstrated focus on complex commercial accounts.
Deep understanding of Property & Casualty and Life & Health insurance products, markets, and strategies. Proven ability to build and maintain strong relationships with executive-level clients and carrier partners.
Strong strategic thinking, analytical skills, and business acumen with the ability to manage book profitability. Exceptional communication, negotiation, and presentation skills.
Proficient in AMS360 or comparable agency management systems.
Active insurance licenses in applicable lines (P&C and/or L&H) required.
Advanced industry certifications such as CIC, CRM, CPCU strongly preferred.
