Role OverviewSodexo | Tufts Medical Center | Boston, MASodexo is seeking a
Client Executive 1 to lead a highly visible and complex healthcare services partnership at
Tufts Medical Center, an internationally recognized academic medical center located in the heart of Boston.
The Client Executive 1 serves as the senior Sodexo onsite leader and strategic business partner responsible for operational excellence, client satisfaction, financial performance, employee engagement, and patient experience across multiple support service lines. This executive will oversee a broad portfolio including
Food & Nutrition Services & Environmental Services.This position is ideal for a seasoned healthcare operations leader who thrives in a fast-paced academic medical environment and has a proven ability to build strong client relationships, lead large teams, and drive continuous process improvement.
What You'll Do- Provide overall strategic and operational leadership for all assigned healthcare support services.
- Lead and develop a workforce of approximately 300 employees through a team of directors, managers, and frontline leaders.
- Serve as the primary executive liaison between Sodexo and hospital leadership.
- Drive exceptional patient, visitor, and client satisfaction outcomes across all service lines.
- Ensure operational excellence through the consistent execution of Sodexo's Unit Operating System and best practices.
- Oversee patient dining operations, retail food services, and hospitality initiatives that enhance the patient and guest experience.
- Direct Environmental Services operations with a focus on regulatory readiness, patient safety, infection prevention, and quality outcomes.
- Lead Service Response Center operations to ensure timely resolution of service requests and optimal customer experiences.
- Oversee patient transportation, equipment management, and linen distribution programs to maintain operational efficiency and service reliability.
- Collaborate with hospital leadership to align service delivery with organizational goals and strategic priorities.
- Analyze operational and financial metrics to identify opportunities for cost savings, service enhancements, and workflow improvements.
- Champion process improvement initiatives that drive efficiencies, improve outcomes, and enhance customer satisfaction.
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring- Strong executive presence and exceptional relationship-building skills.
- Proven success leading multiple healthcare support service departments.
- Ability to influence stakeholders at all organizational levels.
- Excellent communication and presentation skills.
- Strong financial acumen with experience managing budgets, labor, productivity, and operational performance.
- Experience leading large, complex teams in a unionized or highly regulated environment.
- Demonstrated success driving operational excellence and continuous improvement initiatives.
- Strong analytical and problem-solving abilities.
- Ability to balance strategic priorities with day-to-day operational execution.
Qualifications & RequirementsMinimum Education Requirement - Bachelor's Degree or equivalent experience
Minimum Management Experience - 5 years
Minimum Functional Experience - 5 years
