Position & Purpose SummaryAt AVIA, the Client Engagement Director plays a pivotal role in strengthening the Client Engagement (CE) function by designing and building scalable systems, managing high-impact Member programs, and ensuring consistent delivery of value across the Network.
This role combines operational leadership with process innovation to ensure Members experience consistent, high-value interactions with the AVIA Network and to enable account owners to focus on strategic client relationships.
Through data-driven insights, streamlined processes, and program execution, this role is critical to delivering AVIA's mission of accelerating digital transformation in healthcare.
Your contributions will be...- Build and maintain scalable processes and frameworks that give account owners and leadership visibility into strength of Member relationships and insights into future engagements and/or opportunities
- Own the growth and health of assigned member relationships, developing account strategies that deepen engagement, increase utilization of AVIA's portfolio, and support member retention and expansion.
- Assure Hubspot data integrity of active Members and campaigns, reporting, and process enhancements in partnership with Marketing and vendors
- Improve consistency and accountability across CE through establishing and managing team meeting agendas, Member check-in agendas, Member communication and presentation templates
- Leverage collaboration tools (e.g., Slack, Google Drive, Notion) to enhance visibility and align on responsibilities and accountabilities
- Powering up AVIA Network Experience
- Lead the operations and continuous improvement of AVIA's Network convening events, including virtual and in-person gatherings, to deliver consistent value and insights aligned with Member priorities
- Strengthen peer-to-peer and Network engagement - driving collaboration, knowledge sharing, and visibility of Network insights on the AVIA Network Hub
- Design and manage registration workflows, Hubspot integration, attendee communications, and data reporting to ensure a smooth attendee experience and accurate insight capture for CE & leadership
You're excited about AVIA and this opportunity because...- You want to make an outsized investment of your time and talent in a growing company.
- We are each expected to be creative.
- You appreciate that we are genuinely committed to our clients and mission.
- We are a group of passionate, high-achieving, and results-oriented team members, but we also love to laugh, brainstorm big ideas, and celebrate shared successes.
$130,000 - $180,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
