DescriptionThis position is built specifically for our Scottsdale office, and Scottsdale is not an afterthought in the job description - it's the heart of it.
Some of our strongest cases come from this community, and the people who call us expect a level of service that matches the standard set everywhere else in this city: attentive, polished, personal, and never transactional. When someone from Old Town, DC Ranch, McCormick Ranch, or Grayhawk calls us during one of the hardest moments of their life, they should feel like they're talking to a neighbor who genuinely understands their world - not a call center.
That's the bar. Five-star service, every call, no exceptions.
We're looking for someone who:- Knows Scottsdale well - the neighborhoods, the schools, the courthouses, the traffic patterns, the difference between a Shea Boulevard commute and a Loop 101 one.
- Is genuinely part of the community - through local organizations, networking groups, chambers, charities, youth sports, faith communities, or simply years of showing up.
- Understands what clients here expect from a professional service experience, and can deliver it consistently.
- Can build local relationships that bring cases to the firm, not just process the ones that arrive.
If you can't picture yourself confidently making small talk about the Scottsdale Arts District, a client's kid's school, or where to park at the Downtown Justice Court, this probably isn't the right fit.
Responsibilities$48
QualificationsQualifications• Bachelor's degree or higher.
• Substantial familiarity with the Scottsdale area and its communities, along with an established local network or a demonstrated commitment to building one.
• Outstanding communication skills and a real sense of empathy.
• Previous customer service or sales experience preferred.
• CRM and case management software experience is a plus.
• Available to work full-time, in-office, at our Scottsdale location.
