Salary : $70,149.87 - $122,762.22 Annually
Location : MERRIFIELD CENTER, 8221 WILLOW OAKS CORPORATE DR., FAIRFAX (HH12), VA
Job Type: FT Salary W BN
Job Number: 26-01423
Department: Community Services Board
Opening Date: 09/19/2026
Closing Date: 10/2/2026 11:59 PM Eastern
Pay Grade: S24
Posting Type: Open to General Public

Job Announcement

The Fairfax-Falls Church Community Services Board (CSB) is seeking a proactive, hands-on, and data-driven Management Analyst II to lead Client Access Services operations across multiple outpatient behavioral health locations.

This position provides leadership and oversight of Client Access Services Teams (CAST) and plays a critical role in ensuring efficient, consistent, and high-quality administrative operations across the CSB. The position supervises and develops staff, monitors operational performance and key performance indicators (KPIs), analyzes data, identifies opportunities for improvement, and promotes standardized practices across multiple locations.

The successful candidate will be a self-directed operational leader who takes initiative, works collaboratively, coaches and develops staff, and follows issues through to resolution. The position requires someone who is comfortable working with both people and data and who can translate operational information into meaningful improvements in service delivery and performance.

This position will also play an important role in the implementation and stabilization of the CSB's new Electronic Health Record (EHR). The incumbent will work with staff and organizational partners to support workflow adoption, identify operational and system issues, monitor performance and data integrity, and implement process improvements.

Functional areas: operations management, administration management, healthcare or behavioral health administration/management, or behavioral/developmental health
Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position description.)

• Performs a wide-range of professional work in multiple administration functions within an organizational unit including analysis and project management;
• May supervise administrative and paraprofessional staff;
• Performs a variety of technical and professional work related to monitoring and reporting on departmental business processes, activities, and outcomes;
• Plans, develops, and implements comprehensive communication and education plans on programs and services for both county agencies and community organizations;
• Assists with developing and conducting special studies and research initiatives, by designing survey instruments, gathering data and information from department staff, developing data analysis tools, conducting statistical analyses, initiating literature reviews, etc.;
• Conducts analysis and reporting of quantitative and qualitative data in order to track and monitor various business process indicators;
• Serves as the point-person and liaison within the department and with central county departments regarding a designated program and functional areas of responsibility;
• Prepares reports and presentations of analysis and findings.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Knowledge of the mission, goals and objectives of the organizational unit, program or activities to which incumbent is assigned;
• Knowledge of the principles, practices, and techniques relating to various functional areas of business operation (e.g., personnel, budgeting and financial management, contract administration and management);
• Knowledge of the principles, practices and techniques governing management, organization, operations and programmatic services;
• Ability to identify and describe a range of possible solutions for solving business problems;
• Ability to apply research methods to design studies and assessments, and statistical analysis techniques to identify patterns and trends in data;
• Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data;
• Ability to train, lead, and/or supervise paraprofessional staff.

Employment Standards

MINIMUM QUALIFICATIONS:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree in the field related to the assigned functional area; plus two years of professional work experience within the functional area.

CERTIFICATES AND LICENSES REQUIRED:
Valid driver's license.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, a driving record check, and sanction screening to the satisfaction of the employer. A TB screening upon hire.
This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)

PREFERRED QUALIFICATIONS

• Four (4) or more years of progressively responsible experience in operations management, healthcare administration, behavioral health operations, or a closely related field, including three (3) or more years of direct supervisory experience.
• Two (2) or more years of experience leading high-volume administrative or client access operations, preferably across multiple teams or service locations.
• Two (2) or more years of experience using KPIs, operational data, and management reports to monitor performance, identify trends, support decision-making, and drive operational improvements.
• Two (2) or more years of experience coaching, developing, and holding staff accountable for performance, including addressing performance gaps and monitoring results.
• Three (3) or more years of experience working with Electronic Health Record (EHR) systems in a healthcare or behavioral health environment. Experience supporting an EHR implementation, system conversion, or post-go-live stabilization is highly desirable.
• Two (2) or more years of experience developing and implementing Standard Operating Procedures (SOPs), workflows, or process improvements in a healthcare, behavioral health, or high-volume administrative environment.
• Experience conducting quality assurance, operational audits, or compliance reviews and developing corrective actions based on findings.
• Demonstrated ability to independently identify operational problems, analyze root causes, develop solutions, and lead implementation of improvements while collaborating with clinical, administrative, financial, and technology partners.

PHYSICAL REQUIREMENTS:
Ability to travel to various CSB agencies to attend essential meetings and trainings. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel Interview and may include a practical exercise.

#LI-AP1
Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Deferred Compensation
• Employee Assistance Program
• Employees' Child Care Center
• Continuous Learning Opportunities

Please click for a summary of our benefits.

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:

For additional details please visit the
Non-Merit Positions

1. Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
   • Medical/Vision/Dental Insurance Coverage
   • Flexible Spending Program
   • Deferred Compensation
2. Temporary: scheduled to work a maximum of 900 hours in a calendar year.
   • No benefits

01

What is the highest level of education that you have completed?

• Less than 12th grade
• High school diploma or GED
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree
• Doctorate degree

02

If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

• Less than 45 quarter hours
• 45 to less than 90 quarter hours
• 90 to less than 135 quarter hours
• 135 to less than 180 quarter hours
• 180 or more quarter hours
• Less than 30 semester hours
• 30 to less than 60 semester hours
• 60 to less than 90 semester hours
• 90 to less than 120 semester hours
• 120 or more semester hours
• Not applicable

03

If you answered that you have a degree or some college in the first question, please indicate your area of study below. If you do not have a degree, please select "not applicable."

• Psychology
• Social work
• Counseling
• Nursing
• Public health
• Social services
• Human services
• Other (related field)
• Other (non-related field)
• Not applicable

04

If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable".
05

Do you currently possess a valid driver's license?

• Yes
• No

06

How many years of full-time equivalent professional experience do you have in the functional area(s) of operations management, administration management, healthcare or behavioral health administration/management, or behavioral/developmental health?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six to less than seven years
• Seven to less than eight years
• Eight or more years

07

How many full-time equivalent years of experience do you have in operations management, administrative services, or a closely related field?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six or more years

08

How many full-time equivalent years of supervisory experience do you have in a healthcare or behavioral health setting?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

09

Please indicate the largest number of direct reports you have supervised at one time.

• None
• One to four
• Five to nine
• Ten to fourteen
• Fifteen to nineteen
• Twenty or more

10

In your most recent supervisory role, which of the following personnel actions were you directly responsible for? (Not as a team lead or informal lead-must reflect full supervisory authority.) Check all that apply.

• Conducting performance evaluations
• Hiring and onboarding staff
• Providing corrective actions/discipline
• Approving leave and schedules
• Assigning workload and monitoring productivity
• Approving timesheets
• None of the above

11

How many years of full-time equivalent experience do you have using operational data, performance measures, and key performance indicators (KPIs) to monitor performance, identify trends, and support operational improvements?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six or more years

12

How many years of full-time equivalent experience do you have developing, analyzing, and presenting operationa